Office Manager

**Who We Are**:
At Therapy X, we are a busy multi-disciplinary health clinic located in Vancouver, committed to providing expert, results-based care. Our mission is to empower clients to take an active role in their recovery and long-term health by cultivating a supportive community of care. We aim to make every person who walks through our doors feel acknowledged, understood, empowered, and well cared for.

Our front desk team plays an essential role in delivering on this mission. As a Medical Office Assistant/Office Manager, you will be the heart of our front desk, ensuring a smooth, organized, and welcoming experience for both clients and our clinical team.

**Why Join Us?**
- Flexible Hours
- Casual Dress Code
- Competitive Wages: $18-21/hour during training, transitioning to $26/hour once permanent.
- Extended Health Insurance
- Professional Growth: Be supported in your transition from a Medical Office Assistant to Office Manager, with training and mentorship provided.

**Position Overview**:
As the Medical Office Assistant/Office Manager, you will perform a mix of essential administrative tasks and management duties. The role will start with standard MOA responsibilities during your training period, and as you transition to full-time Office Manager, you will take on more leadership and supervisory duties.

**Key Responsibilities**:
During Training Period (MOA Duties):

- Reception: Greet and assist patients in a friendly and professional manner.
- Updating Patient Profiles: Manage confidential patient records and ensure they are accurately updated.
- Insurance & Payments: Submit claims to insurance companies, including ICBC, and collect payments.
- Inventory Management: Stock office and clinical inventory, ensuring supplies are always available.
- Clinic Maintenance: Ensure the clinic is tidy and gym equipment is sanitized regularly.
- Scheduling: Coordinate patient and doctor schedules to optimize both time and clinic sales.

As Full-Time Office Manager:

- Team Leadership: Supervise and train the MOA team, ensuring they meet performance standards.
- Shift Scheduling: Manage the shift schedules for the MOA team to ensure coverage during clinic hours.
- Client Engagement: Respond to Google reviews and other patient inquiries.
- Financial Reconciliation: Handle payment reconciliations for third-party insurer invoices, including ICBC.
- ICBC Treatment Tracking: Monitor and track the progress of ICBC treatment plans for patients and clinician tasks.

**Qualifications & Skills**:
Required:

- Minimum of 2 years customer service experience (preferably in a healthcare setting).
- Excellent telephone etiquette and a professional demeanor when speaking with clients.
- Strong written and verbal communication skills.
- Highly organized and capable of juggling multiple tasks in a fast-paced environment.
- Proficient with office tasks such as scheduling, record-keeping, and payments.

Preferred:

- 1 year of experience with Jane.app (preferred, but not required due to our lengthy training process).
- 1 year of supervisory experience in an office or customer service setting.
- 1 year of experience in an office environment, especially in a medical or healthcare-related field.

**How to Apply**:
If you're an organized, compassionate, and proactive individual with a passion for healthcare administration, we would love to hear from you. To apply, please submit your resume and a brief cover letter explaining why you're a great fit for the role.

**Job Types**: Full-time, Part-time, Permanent

Pay: $18.00-$26.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Vision care

**Experience**:

- JaneApp: 1 year (preferred)
- Administrative: 2 years (preferred)

Work Location: In person