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Human Resources Generalist

2 weeks ago

Toronto, Canada AllianceOne Full time

AllianceOne Inc, provides call centre solutions and customized receivables management products for creditors in the financial services, healthcare, government, utility, retail, telecommunications, commercial, and related markets.

As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact centre management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.

**AllianceOne is currently seeking a Talented Professional to add to our team**:
**Position: Human Resources Generalist**

**Location: Toronto, ON (On-Site)**

**Description**:
The Human Resources Generalist position is responsible for all HR related items for Canada employees.

**ESSENTIAL ACCOUNTABILITIES**:

- Handle all aspects of employee life cycle from onboarding, to performance management, through termination
- Benefits Administration
- Ensure payroll accuracy by completing payroll audits in partnership with the payroll department for semi-monthly payroll.
- Review corrective action documentation prior to delivery for all disciplinary actions
- Complete internal audits supply evidence for external audits
- Ensure regulatory compliance
- Enforce company policies and procedures, and participate in review and development of policies annually.
- Maintain personnel files in compliance with applicable legal requirements.
- Processing employee status changes through the HRIS system
- Manage employee LOAs
- Provide HR related training to front-line employees and leadership
- Conduct employee relations investigations and provide timely resolution
- Partner with all departments to provide consultation for business processes, and provide guidance on employee management
- Educate, communicate and ensure all Health and Safety and COVID-19 protocols are followed
- Lead local efforts for AllianceOne/TP CSR program COTW
- eSat and culture
- Other duties as assigned

**JOB REQUIREMENTS**:
**Education and Specific Training**
- Bachelor’s Degree or equivalent experience

**Work Experience**
- 5-7 years HR related experience

**Special Certifications**
- Knowledge of local and national laws regarding payroll, taxes, withholding, deductions, garnishments

**REQUIRED SKILLS**:
**Technical Skills**
- Microsoft Office Suite Products
- Internet

**Competencies and Specific Skills**
- Organized
- Detail Oriented
- Self-motivated
- Conflict management skills
- Results oriented
- Demonstrated persistence
- Proven facilitation skills
- Interpersonal/human relation skill
- Proven customer service relation skills
- Problem solving skills
- Deadline management
- **Ability to work on-site at our Toronto office location
- AllianceOne Ltd is committed to accommodating persons with disabilities throughout both external and internal recruiting activities. Applicants requesting accommodation will be consulted about their needs and appropriate accommodation will be provided._

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- No weekends

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Human resources related: 5 years (preferred)