Night Auditor/front Desk Agent

1 day ago

Guelph, Canada Fairfield Inn and Suites Guelph Full time

Run all night audit programs and complete paperwork involved to reconcile daily hotel transactions in a timely and accurate manner. - All other duties assigned to night auditor. - To check in/check out guests in a friendly and professional manner ensuring accuracy of all information/billing and achieving standards - To carry out all Front Desk and cashiering duties achieving accuracy and logical work sequence in accordance with the standards - To be responsible for the security of cash and keys, following procedures - To answer the switchboard in a friendly, courteous manner ensuring messages are recorded and promptly passed on in line with Hotel and Company Policy. - To be proficient in the taking of hotel reservations and "sell" from the top in order to maximize average room rate. - To be competent in the use of the computer in line with laid down procedures. - To liaise with the Housekeeper and Maintenance regarding the availability of rooms in order to contribute to the smooth running of the hotel and the satisfaction of our guests. - To ensure the Gift Shop is stocked and well presented with correct processing of all monies received in line with Hotel Policy. - To carry out guest business services (i.e. send faxes, photocopying etc) as required by the guest ensuring correct charges for all business services. - To be alert to/respond to guest needs ensuring special requests are channeled through to the appropriate department. - To positively respond to guest queries, requests for information in line with Hotel Policy. - To ensure full completion of all duties relating to the shift and a concise hand over in order to assist the smooth running of the hotel and guest satisfaction. - To be aware of procedures to follow in the event of emergency in accordance with Hotel and Company Policy. **Job Types**: Part-time, Full-time Part-time hours: 20-30 per week Schedule: - Night shift Ability to commute/relocate: - Guelph, ON N1H 6N3: reliably commute or plan to relocate before starting work (required)

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