Waste Exemption Representative

**Division**:
Waste Management

**Temporary Duration**:
Approximate Duration: 18-24 months

**About Us**:
Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.

Please note that the Niagara Region requires that all newly hired employees are to be fully vaccinated against COVID-19 as a condition of being hired and provide proof of full vaccination, or provide proof of a bona fide medical or Human Rights Code exemption on a form issued from and approved by Niagara Region.

**Job Summary**:

- Salary Pending Review_

**Education**:

- Completion of a post-secondary diploma in business, office administration or equivalent.
- An equivalent combination of education, experience and qualifications may be considered.

**Knowledge**:

- 2 years of recent experience related to the provision of administrative support and customer service, including the handling and protection of private/confidential information.
- Advanced knowledge, experience and skills in Microsoft Office Suite programs (Word, Excel, PowerPoint and Outlook) is required.
- Demonstrated experience and proficiency in program specific databases and information systems (e.g. CCDM and Cityview) is an asset.
- Excellent communication and interpersonal skills, to respond to customers with tact and discretion in a fast-paced.
- Demonstrated analytical and problem solving skills, utilizing available tools/resources to assist customers with inquiries and problem resolution.
- Strong keyboarding and data entry skills, requiring accuracy and attention to detail.
- Knowledge and understanding of Niagara Region waste management programs is an asset.
- Record/data management knowledge, including file and database management is essential.
- Knowledge of accounts receivable processes, controls and posting to an accounting system are all considered assets.
- Ability to work independently with mínimal supervision.

**Responsibilities**:

- Main point of contact for waste exemption applicants, including residential/daycare diaper exemptions, residential/group home medical exemptions and set-out service exemptions.
- Determine eligibility of applicants against Regional eligibility criteria.
- Prepare and issue medical garbage tags to customers (by courier).
- Perform regular checks of medical garbage tag inventory, care and control of medical garbage tags. Communicate with Program Manager regarding order of additional medical garbage tags to ensure availability of tags at all times.
- Completion of annual exemption renewals to maintain currency of Regional exemption data.
- Maintain exemptions program content on Regional website, as required.
- General administrative support such as, but not limited to filing, faxing, ordering and storage of supplies/materials and photocopying.
- Composition of responses to routine incoming correspondence. May compose more substantive replies under the direction of Program Manager.
- Maintain exemptions program files and records, indexing, filing, retrieving and archiving files for storage in accordance with Corporate Records Management System and protocols. (10% of time)_
- Maintain and update current and accurate exemption data in Regional databases; enter information into, follow-up on missing or additional details and produce reports from various systems and databases.
- Update or expire exemption applicants when eligibility is no longer maintained, no response is received after renewals have been requested, or when residents identify they have moved or no longer require the waste exemptions.
- Provide secure file and record management (electronic and hard copy), indexing, filing, retrieving and archiving files for storage, in accordance with the CRMS and protocols.
- Provide outstanding professional customer service for the waste exemptions program. (10% of time)_
- First point of contact for waste exemptions program; provides information and responds to requests from the public and staff.
- Track and respond to customer concerns/complaints; de-escalating angry or hos