Front Desk Receptionist

3 days ago

Ottawa, Canada Treat Hearing Health Care Full time

Our busy hearing clinic is looking for a detail-oriented, organized, and friendly receptionist & customer service representative to join our team.

Job-specific training will be provided on the technologies, systems and processes we use in our clinic. We are a modern clinic; computer and technology literacy is required.

This position is full-time, Monday to Friday from 9:00am-5:00pm. We are located near Downtown Ottawa at Lebreton Flats, across from Pimisi LRT Station.

**Qualifications**
- Experience in customer service is a big plus, but not mandatory
- Bilingualism in French is a big plus, but not required

**Key Job responsibilities include**:

- Pleasantly and promptly answering the phone and engaging clients, understanding their needs, and booking appointments appropriately
- Using Google Sheets for tracking phone call outcomes and monitoring other key performance indicators
- Using our office management system to schedule appointments, communicate with clients, create invoices, and submit 3rd Party insurance billing
- Greeting clients and checking them in
- Receiving customer payments
- Managing daily shipping and receiving items
- Keeping the office clean and tidy
- Disinfecting audiological instruments
- Basic troubleshooting for hearing aids
- Other general office duties that may be required

Pay: $50,000.00 per year

Work Location: In person

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