Production/application Support

2 days ago


Montréal, Canada Infocodec Solutions Full time

**JD -**

**Responsibilities**:

- Perform troubleshooting, analysis, research, and resolution using advanced query and programming skills. Conducts root cause analysis;
- Test and validate system performance.

**Requirements**:

- 5+ years of relevant IT experience (Production Support, SDLC- Waterfall/Agile) preferred.
- Have an experience in Scriptings like Shell, Perl, and python.
- Know about Linux enviornment.
- Do scripting and coding.
- Able to contribute to 1. Automation 2. Causal analysis 3. Develop shared/standard solutions;
- Experience working with service now and Jira;
- Hands-on experience with Incident and problem management;
- 5+ years of experience working on support of 24×7 support operations staff;
- 4+ years of experience with SPLUNK and Dynatrace experience;
- 4 + years of experience working with Visual Studio, Jenkins, and Github;
- 7+ years of experience working with C#, ASP.NET, VB.NET, SQL Server, XML, and.NET web services;
- Exhibits a strong sense of urgency for high severity incidents. Able to assess the customer impact and provide tactical solutions;
- 5+ years of relevant IT experience (Production Support, SDLC- Waterfall/Agile) preferred.

**Job Type**: Fixed term contract

**Salary**: $66,667.01-$120,154.78 per year

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- Linux: 5 years (preferred)
- Python: 5 years (preferred)
- Shell Scripting: 5 years (preferred)



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