Application Support

2 weeks ago


Montréal, Canada Elite Pro Resume Services Full time

**Application Support Specialist**
**Location: Montreal, Quebec (Hybrid)**
**Contract Length: 24 Months**

Our large banking client is looking for an Application Support Specialist for a 2-year contract

**Responsibilities**:

- Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally; ensure issues are tracked through to resolution.
- Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution.
- Facilitate root cause investigations and manage the implementation of corrective and preventative measures.
- Manage coverage during North American market hours, including weekend pre-open ready-for-business checks. Proactively identify and respond promptly to failures.
- Partner with development teams to drive stability, operational excellence, and a culture of efficiency.
- Ensure team knowledge is current and forward-looking.
- Respond to regulatory and compliance issues with urgency.
- Liaise with external technology vendors and exchanges to coordinate changes and resolve connectivity and market data issues.
- Review, execute, and verify production changes in strict accordance with procedures defined in change documents.
- Take an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete.
- Leverage tools and resources available within the firm to simplify, automate, or eliminate inefficiencies.

**Requirements**:

- Hands on experience with SQL queries
- Familiarity with job scheduling tools (Autosys) and version control tools (Perforce/Clear Case)
- Strong scripting skills, like Perl, Python, or UNIX shell.
- Excellent English communications skills

**Job Type**: Fixed term contract
Contract length: 24 months

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Montréal, QC H3C 3S4: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Unix or Linux: 2 years (required)
- SQL: 2 years (required)


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