Customer Service Coordinator

**Customer Service Coordinator** (Vancouver, BC)

**Job Type**: Full time, Permanent

Job location: in-office at 650 W Georgia St #1410, Vancouver, BC V6B 4N8

Posting close date: October 11, 2024

**YOUR ROLE**

At Square One, we’re aiming to modernize home and auto insurance so that it better meets the needs of people today, not those from the 1970s or earlier. We’re doing this by eliminating unnecessary complexities built into traditional policies, and by living the following values:

- Treat people the right way.
- Take ownership and solve problems.
- Be creative and take calculated risks.

Your success in this role comes from your passion for helping people. You use active listening skills to make real connections with customers. You work well under pressure because your detail oriented and highly organized.

While we continue to automate as many billing and claims activities as possible, there are just things computers can't do. That's where you come in. As the company's customer service coordinator, you work directly with the customer to resolve payment issues, provide them answers to their billing questions, help customers report their claims, and direct claims inquiries.

**YOUR RESPONSIBILITIES**

As a member of Square One's support team, you are directly involved in all aspects of the company's operations. Your primary responsibilities include:

- Taking claims reports from clients.
- Handling payment related matters.
- Contributing to quality control initiatives.

**YOUR QUALIFICATIONS**

As a member of the Square One team, you have a desire to direct your own work to achieve responsibilities of your role. You do this by becoming an expert at what you do, and by working with a team that has a broader purpose than just making profit. Those who you work with would describe you as someone who:

- Enjoys working with others and has a passion for helping clients.
- Delivers excellent customer service and possesses strong telephone skills.
- Communicates effectively when speaking with, or writing, to others.
- Uses active listening and questioning skills to understand needs and issues.
- Works well under pressure, both independently and as a team.
- Pays close attention to detail.
- Adapts well to, and often initiates, change.
- Provides and receives constructive feedback.

**YOUR EXPERIENCE AND EDUCATION**

Your experience and education, combined with training we provide, helps ensure your success at Square One. For this role, you have:

- 1 year of experience in a similar position.
- At least 1 year of tenure with a recent employer.
- A high school diploma and, preferably some post-secondary education.

**YOUR COMPENSATION AND BENEFITS**

You appreciate the fact that Square One personalizes your compensation and benefits in the same way it personalizes policies for its customers. Your very competitive compensation and benefits plan includes:

- A base salary starting at $40,119 - 45,849 per year.
- 3-weeks, not 2-weeks, of vacation to start and an additional week after only 3 years.
- A company profit share plan.
- The flexibility to tailor your medical, dental, vison and extended health care coverage.

**WHY WORK FOR SQUARE ONE?**

**Job Types**: Full-time, Permanent

Pay: $40,119.00-$45,549.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Profit sharing
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Vancouver, BC V6B 4N8: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Please describe your experience taking insurance claims report and handling payment in a similar role.

**Experience**:

- (insurance) customer service: 1 year (required)

Work Location: In person

Application deadline: 2024-10-11
Expected start date: 2024-11-04