Customer Service Coordinator

2 weeks ago

Vancouver, Canada DP World Full time

**Purpose of this position**

The Customer Service Coordinator is part of the operations department and is accountable for coordinating cargo flow in a fast paced and action driven environment. Reporting to the Customer Service Supervisor, the coordinator supplies consistent, high quality customer experience and effective logistics to DP World’s shipping clientele.

**Key responsibilities**
- Resolve gate related issues following internal procedures and adjust gate appointments to ensure optimization of the gate.
- Prepare and balance import and export vessels for the operations team, monitoring information for errors and confirm data accuracy against relevant documentation.
- Monitor changes within the operations department to effectively communicate information to external and internal stakeholders, including foremen, checkers, shift-managers, and management.
- Prepare documentation for hazardous and special handling cargo, as well as prepare and submit multiple types of billing events.
- Coordinate damages with customers, shift-managers, and the claim department and coordinate with government agencies holds and inspections.
- Provide support to the port community through the customer service portal (CCS Cargos Community System), providing access and technical assistance to steamship line, brokers, and trucking community.

**Qualifications, Job Function, Technical Knowledge and Skills**
- University degree or college diploma in a related field is preferred such as business administration, commerce or logistics/transportation; OR the equivalent combination of operations training and experience in the related disciplines.
- Skilled in MS Office
- A minimum of 3 years’ Customer Service experience; experience in an operations or logistics environment is an asset.
- Exceptional customer-centric attitude
- Proactive and effective judgment within defined practices and policies
- Strong written and verbal skills communication skills
- Detail oriented to ensure workflow is efficient and accurate
- Self-motivated with the ability to be a team player
- Superior time management and organizational skills.
- Shift flexibility related to a 24/7 operation
- Excellent computer skills and the ability to learn new systems quickly
- Fluent in English.
- Previous Canadian work experience or experience working directly with Canadian industries.

All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

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