Customer Service Coordinator

4 days ago

Metro Vancouver Regional District, Canada Marcon Full time

**About Us** Marcon Construction is a trusted name in the construction community. If a project needs building, we can do it, and chances are we have. Low-rises, high-rises, townhomes, retail centres, industrial parks—we’ve built them all, and partnered with well-known and highly regarded developers to complete each project. With every building our clients’ priorities come first, ensuring each development is completed on time and with Marcon quality built in. None of this is possible without a hardworking team, working together, to make it all happen. * About the Role* - Prioritize customer service inquiries and develop action items accordingly per Marcon’s process and guidelines - Organize and coordinate technicians and trades repair and service jobs. Facilitate and assign service files to Service Representatives - Assist to maintain, update and close service files in a timely manner - Correspond and follow up with homeowners and tradesmen on service files (service requests) as required - Data entry of project & warranty dates, fixture & appliance details to service database - Upload warranty documentation to the service database - Liaison and scheduling of Field Service Representatives - Create reports for Customer Service Manager **About You** - Exceptional communication skills, diplomacy, and patience in handling customer inquiries - Ability to work independently and in a team environment effectively - Excellent time management and problem solving skills - Professional and courteous rapport with customers and tradesmen - Flexible, a positive attitude and detail oriented - Prior experience in customer service is highly desired **What We Offer** - Full-time, long-term employment - Excellent group benefits after 3 months - Personal and professional development opportunities - Dynamic fun work environment and company wide social events - Competitive pay rates If you are an enthusiastic, reliable and hard-working individual who is interested in being a part of our team, then we want to hear from you

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