Hotel Front Desk Agent

2 weeks ago

Vancouver, Canada The Sylvia Hotel Full time

**Company Overview**

The Sylvia Hotel Vancouver is a historic gem located on English Bay, adjacent to Stanley Park and just minutes from downtown Vancouver. Established in 1912, this heritage building offers a unique blend of old-world charm and modern hospitality, making it a preferred choice for travelers seeking comfort and quality.

**Summary**

We are seeking a dedicated Guest Service Agent to join our team at the Sylvia Hotel Vancouver. In this role, you will be the first point of contact for our guests, ensuring they receive exceptional service and support throughout their stay. Your contributions will help maintain our reputation as one of Vancouver’s best-kept secrets.

**Responsibilities**
- Welcome guests upon arrival and provide them with information about the hotel and local attractions.
- Manage check-in and check-out processes efficiently while ensuring guest satisfaction.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Maintain accurate records of guest information and transactions using hotel management software.
- Assist with reservations and provide recommendations for dining and activities in the area.
- Collaborate with other hotel departments to ensure seamless service delivery.

**Requirements**:

- Previous experience in hospitality or customer service roles is preferred.
- Strong communication skills with a focus on phone etiquette.
- Ability to work effectively in a fast-paced environment while maintaining attention to detail.
- Bilingual or multilingual abilities are an asset but not mandatory.
- Familiarity with hotel management systems is a plus.

**Job Types**: Full-time, Permanent

Pay: $22.00-$24.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Weekends as needed

Work Location: In person

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