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Client Services Project Coordinator

2 weeks ago

Toronto, Canada McLean & Company Full time

Ready to drive measurable value for client organizations as a Project Coordinator, HR Diagnostics? Want to take charge of launching and delivering surveys that empower HR leaders to make informed decisions? Eager to foster meaningful relationships and make a real impact? Join our dynamic team at McLean & Company and be part of our transformative journey

**McLean & Company** is the fastest growing advisory firm in the world. We are looking for a Learning Solutions Coordinator to help us grow to the next level and meet the growing demand for our services. In this role you’ll coordinate and produce online external client-facing training programs and workshops covering topics relevant to Human Resources and Leadership teams.

Why McLean & Company? McLean is a place where your voice will be heard - a place where you will see the impact of your work with our 30,000+ members. It is a place where you will find community and collaboration, where you will work with diverse individuals with their own unique stories and experiences. McLean is a place where success is celebrated by the whole team - a place where you are encouraged to stretch and grow.

**Key Responsibilities**:
As a Project Coordinator, you will:

- Responsible for the successful launch and delivery of a full range of HR surveys, including McLean & Company’s Employee Engagement, New Hire, Exit, and Management & Governance.
- Lead client scoping calls to gain an understanding of client goals and requirements and build a project plan.
- Build and test surveys.
- Launch surveys and respond to participant questions and/or issues.
- Understand and work with proprietary survey software to determine how to deliver on the diagnostic needs of clients.
- Maintain quality assurance/control processes.
- Address client questions and manage client expectations while maintaining a high standard of customer service.
- Identify opportunities for process improvement

**Key Selection Criteria**:
**Required**:

- 1-3 years of experience in a client coordination/client success/project coordination role
- Undergraduate degree
- High proficiency with the Microsoft Suite, specifically Excel, Word, and PowerPoint
- Great written and verbal communication skills
- Technically savvy, able to learn new technology easily.

**Desirable**:

- Experience with employee engagement surveys and/or research
- Experience with survey software
- Experience with quality assurance practices
- Experience with Jira and/or Salesforce
- Experience with agile project management practices
- Experience or Exposure to HR

**_ McLean & Company, a division of Info-Tech Research Group_**_ of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process._