Bilingual Inside Sales Representative

4 days ago

Remote, Canada SureWerx Full time

SureWerx is a leading manufacturer of innovative safety, tool and equipment products and solutions. Since 1957, we've been trusted to keep all who use our products safe in even the most challenging environments. Today, our growing family of world-leading brands serves customers and partners across the U.S., Canada, and Europe.

At SureWerx, you'll have the opportunity to challenge yourself in a supportive, growth-oriented culture of industry leaders. You’ll help chart our future as we continue to expand into new products, services and markets. And we’ll invest in your career development, enabling you to grow and succeed.

We are looking for full-time Bilingual Inside Sales Representative, focusing on supporting our operations in Eastern Canada. The required working hours for this position will align with standard operating hours in Eastern Time (ET).

This position offers the flexibility of a remote working schedule.

**Responsibilities**:

- Provide excellent customer service and consider it your top priority.
- Work collaboratively with the Territory Account Manager, ensuring constant communication regarding sales numbers, orders, and any inquiries.
- Handle customer calls on behalf of the Territory Account Managers.
- Process all sales orders, including confirming prices and availability at the time of order, managing credits, handling warranty claims, etc., in accordance with company guidelines.
- Collaborate with product managers on special pricing for significant product purchases, among other tasks.
- Direct special quotes to the appropriate territory.
- Guide customers to the website whenever possible to assist them in locating the required part or product.
- Compile and process backorder information, manage back orders, and address un-invoiced sales order line items as necessary.
- Perform administrative and office duties, such as filing, updating customer information, and contributing to general office functioning.
- Conduct research on product information, product catalogues, etc.
- Explore opportunities for possible promotions and contribute to building promotions for distributors.
- Develop into a business consultant role for our distributors.

**Skills & Qualifications**:

- Fluent in conducting business operations in French.
- Ability to handle a high volume fast-paced environment;
- Self-Motivated;
- Strong ability to multi-task;
- Friendly telephone manner;
- Tool and/or Safety equipment background;
- 5 years’ experience in an Inside Sales role;
- Excellent in communication skills (written and verbal) in French and English;
- Experience in managing accounts in a territory;
- Great problem solver;
- Customer service oriented;
- Proactive attitude/approach;
- Positive team player;
- Ability to work in a fast-paced environment;
- Organized and reliable.

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