Coordinator, Student Engagement, Langford

Reporting to the Associate Director, Student Engagement, the Coordinator for Student Engagement develops and delivers services that attract, retain, and support student success. The Coordinator works in a team environment to provide integrated support to Royal Roads students in on-campus, blended and online programs. Specific areas of support include: new student orientation, international student advising, student peer mentor programs, student events and activities, frontline support for student issues and concerns, general student information and communications, and formal liaison with the Royal Roads University Student Association (RRUSA). Annual work-plan discussions with the Manager will determine key assignments each year.
- Job Requirements
- Bachelor’s degree in relevant discipline and three years experience in a post-secondary setting, or an equivalent combination of education and experience.
- Excellent problem solving ability, as well as a high level of diplomacy, tact, and judgment necessary when dealing with difficult situations.
- Demonstrated experience with student service initiation and delivery in a post-secondary environment, particularly with orientation, student activities and student governance.
- Proven track record of dealing with student conduct issues, conflicts, incidents, and complaints.
- Superior communication and interpersonal skills with experience in a diverse setting; demonstrated intercultural competence and practical experience working with individuals and groups from different cultural backgrounds.
- Demonstrated experience with group leadership, project management and event planning.
- Ability to create effective working relationships with students, faculty, and staff.
- Fluency in online learning environments and proficiency with a variety of social media platforms including Facebook and Twitter.
- Strong administrative and financial stewardship skills.
- Ability to work flexible hours (occasional evenings or weekends).
- Knowledge of the programs and strategic directions of Royal Roads University is an asset.

**Competencies**:
Competency

Level

Definition

Learner/Customer Focus

3

Keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.

Decision Quality

2

Swiftly internalizes coaching on routine issues; handles issues confidently after instruction. Leverages rules and procedures to speed up decision making. Confidently and quickly draws on others' expertise.

Collaboration

2

Finds many ways to add value to the team; probes to draw out richer input from others; is a valued resource who goes out of the way to help others.

Equity, Diversity & Inclusion

2

Grasps the uniqueness of each individual and challenges others who use stereotypes. Seeks out opportunities to learn and put into practice ideas from others with different perspectives, backgrounds, etc.

Drives Vision and Purpose

2

N/A

Instills Trust

2

Consistently adheres to organizational policies and practices, even when they are unpopular or inconvenient. Builds trust by honoring commitments and by being open and honest at work.

Climate Action

TBD
- Additional Information
- This is a regular, full-time position working 37.5 hours per week. This position has been evaluated at MPT-A with a salary range of $64,409 (minimum) to $75,677 (midpoint) to $86,945 (maximum) per annum. Employment offers will normally be made between the minimum and midpoint of the range and are determined by knowledge, experience and internal equity. The University is pleased to offer a comprehensive benefit package. Royal Roads University is strongly committed to fostering diversity within our community. We welcome those who would contribute to the further diversification of our faculty and staff including, but not limited to, women, visible minorities, Indigenous people, persons with disabilities and persons of any sexual orientation or gender identity.