Guest Services Representative

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   Enthusiastically and consistently delivers on the JLL mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience." Committed to providing an exceptional Customer Experience.  The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner. WHAT YOU'LL BE DOINGMaintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities.Proactively seek opportunities to create memorable customer interactions assist customers & provide excellent service.Interact with shoppers & retailers in a courteous and efficient manner.Sell Gift Cards & familiarize all areas of the Store Financial program.Project a positive & a "can do" attitude over the telephone & in person.Develop & maintain strong relationships with retailers & educate them about the centre's services.Assist guests by providing directions/information, answering questions, & performing other centre specific services as assigned.Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper's needs.Conduct all service functions of the Guest Services Desk.Assist in development & execution of existing & new Guest Services Programs.Maintain day to day service & administrative tasks related to Guest Services.Work with the Guest Services Manager to oversee Guest Services Representative training.Assist with promotional events as required.Be aware of the Guest Services Manual & the centre's Crisis Management Manual & maintain a clear understanding of Guest Service's role & areas of responsibility as outlined in the plan.Participate in special projects & assumes other duties & responsibilities as assigned.WHAT WE'RE LOOKING FORHigh school education.Previous customer service experience preferred.Positive attitude & a strong desire to provide excellent customer service. Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers & all of the shopping centre personnel.Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism.Strong written, oral communication & listening skills.Conflict resolution/management skills.Must be friendly, approachable, proactive & solution focused.Computer skills including: Word & Excel.Flexible & able to work at least twice a week, weekends, nights & holidays. Estimated compensation for this position: 4,750.00 – 4,750.00 CAD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.Location: On-site –Burnaby, BCIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.