Guest Services Representative

4 days ago

Burnaby, Canada Grand Villa Casino Full time

**Job Type: Casual**

**Hourly Wage: $18.54**

Available to work Graveyard Shifts, weekends and Holidays

**The Gateway to Your Future**

**We Provide**
- Full benefits package for full-time employees
- Retirement savings plan
- Exciting, supportive and fun work environment
- Family and friends discounts on travel, tech, food, beverage, and fitness
- Development and training opportunities

**Key Responsibilities**
- Meet, greet and assist guests, answer inquiries, and provide solutions for any concerns
- Provide information on current and upcoming events and promotions
- Explain and enroll customers in the rewards loyalty program
- Assist in implementing on-site events, promotions and entertainment initiatives

**What You Bring**
- A minimum one year of experience in a related field
- Proven high level of customer service
- Organizational, interpersonal, analytical and communication skills.
- Intermediate knowledge of computer programs and mathematical skills
- The ability to obtain registration with provincial gaming regulatory body
- Friendly and personable energy and a willingness to go the extra mile for guests.
- Excellent communicator who can comfortably talk to guests regarding events and promotions.
- Able to juggle multiple tasks, manage time efficiently, and thrive in a fast-paced environment.
- Patient, positive demeanour with everyone you meet.

**Why Work With Us?**
Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.

**Get to Know Gateway**

Not the right fit this time? Follow us on our careers social media pages

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