Customer Service Agents

7 days ago

Québec, Canada PAL Airlines Full time

At PAL Airlines we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we’re looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with people and take pride and ownership in what you do, then you’re the person we are looking for

PAL Airlines is currently seeking Customer Service Agents to join our team in Sept-Îles, QC.

**We offer**:
Personal travel privileges with PAL and interline agreements with multiple airlines
Comprehensive health benefits including medical, dental, vision, and life insurance
Defined Contribution Pension Plan
Employee Stock Purchase Plan
Employee Tuition Assistance Program
Employee and Family Assistance Programs

**Duties and Responsibilities**:
Assist customers through all phases of their booking, flight check-in and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures and safety and regulatory processes
Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required
Provide outstanding customer service to our customers
Working with the PAL Airlines team on developing new Customer Service initiatives and ideas
Administration duties and reporting in relation to the operations of PAL Airlines scheduled and charter flights
Work closely with all departments of PAL Airlines to ensure our customers’ experience is an enjoyable one from origin to destination.

**Qualifications**:
The ability to fluently speak both English and French
Must possess exceptional customer service skills
Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills as this position requires on the spot decision making
Must be able to work independently and in a team environment

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