Work From Home

7 days ago

Québec, Canada KPI Connect Ltd. Full time

**Job description**

Starting at $16.00/hr with the opportunity for an increase every 6 months.

Opportunity to earn up to **$1000.00** in retention bonus paid between 30-120 days of start date.

KPI Connect Ltd., is looking for **Full time** and **Part time** agents to join our ever-growing company. This position is offered on a term basic with the possibility of extension OR permanent So, whether you are looking to make some extra funds for the upcoming holidays or wanting a career change, join us at KPI Connect to make those goals happen.

Our Bilingual Customer Service Agent's role is the most important job in our organization. As an individual with excellent customer service skills, you will be representing our Automotive client by calling existing customers with service appointment reminders, customer satisfaction surveys or inviting them to attend special customer appreciation events.

**Hours of Operation**:Monday to Friday**, **12:30pm-9:00pm Eastern Time.

**What we Offer**:

- The ability to work completely from home
- 100% paid training
- Flexible schedules
- Retention bonus
- An amazing team of managers and agents (if we do say so ourselves)

**NO SALES REQUIRED**

**REQUIRED EQUIPMENT**
- Must have own Computer with a Windows 10/11 OS (**Apple OS not applicable**).
- Must have own computer headset.
- Must have High speed **WIRED** internet Service.

**REQUIRED SKILLS/EXPERIENCE**
- Minimum 1 year Customer Service experience.
- High school Diploma or Equivalent.
- Proficient using a computer and the internet
- Excellent keyboard skills 35wpm with 90% accuracy, ability to 'talk and type'
- Clear and precise enunciation and pronunciation.
- Excellent spelling and grammar skills.
- Ability to adhere to scheduled hours.
- Good retention skills and very detail oriented.
- Accepts constructive feedback and implements recommended changes.
- Reliable, easily trained and self-motivated.

**Job Type**: Part-time/ Full-time/ Term

**Salary**: $16.00 per hour

**Job Types**: Full-time, Part-time, Fixed term contract

**Salary**: $16.00 per hour

**Benefits**:

- Work from home

Schedule:

- 4 hour shift
- 8 hour shift

Supplemental pay types:

- Retention bonus

Application question(s):

- Are you available for Full time, Part time or Term ?

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- French (required)

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