Call Center Representative/data Entry

2 days ago


Peterborough, Canada Shoreline Express Courier Services, Inc. Full time

**Job Summary**:
As a Call Center Representative/Data Entry specialist for our transport company, you will serve as the first point of contact for customers and play a key role in supporting the company's operations by efficiently managing incoming calls and ensuring accurate data entry.

**Responsibilities**:

- Answer and manage a high volume of incoming calls from customers, addressing inquiries about transport services, routes, schedules, and pricing.
- Provide customers with timely and accurate information regarding the company’s services.
- Input and update customer information, shipment details, and service requests into the company’s database accurately and efficiently.
- Maintain organized and up-to-date records for all transactions, ensuring data integrity and accuracy.
- Collaborate with the logistics team to ensure timely and efficient deliveries.

**Qualifications**:

- High school diploma or equivalent.
- Basic computer skills.
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational skills for accurate data entry.
- Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment.

Join our team as a Call Center Representative/Data Entry and be part of a dynamic work environment that offers opportunities for growth and development.

**Job Types**: Full-time, Part-time

Pay: $22.47-$26.65 per hour

Expected hours: 20 per week

Additional pay:

- Bonus pay
- Commission pay
- Overtime pay
- Tips

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift

Work Location: In person


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