Technical Support Representative

2 weeks ago

Peterborough, Canada ALCiT Full time

We are looking for a Technical Support Representative to join our team.

Are you someone who has great potential and is currently looking for a change or someone that is bored to tears and wants to do something different? We want to hear from you

This position is primarily based from home with frequent travel to customer location in city and occasionally out of city.

**Who should reach out**:

- You love learning about new technologies.
- You work well alone, but are not afraid to reach out when you need help.
- You don’t mind using duct tape when needed, but prefer to fix things the right way.
- You want to join a growing company where every day offers new challenges, and the possibilities are endless.
- You are willing to do what needs to be done to help the team.

**Who should not bother applying**:

- You think you are the best of the best and have nothing else to learn.
- You just want to do your thing and be left alone.
- You don’t like explaining things to people because you think they’re all idiots.
- You are a highly skilled professional, helping a user with PC issues is a waste of your precious time.

**Things we like**:

- A good understanding of Microsoft Windows and networking.
- Experience working with cloud based system like Microsoft 365.
- Fluency in multiple languages.

**What we will provide**
- A competitive salary.
- Great benefits.
- 3 weeks of paid vacation (up to 5 based on company summer and winter breaks)
- Plenty of learning opportunities.

**Examples of things you will do**:

- Preconfigure hardware for project deployments.
- Configure Microsoft 365 accounts and services.
- Assists with upgrading client devices.
- Review reports and logs to find issues.
- Investigate problems and incidents.
- Travel to customer locations to troubleshoot / install / configure equipment.
- Be part of the on-call rotation (once you are ready, not more than one week per month).

**What you must provide**:

- A college degree in Computers, network, security, or a CompTIA A+ or equivalent.
- A strong knowledge of the Windows Operating System and PCs in general.
- Ability to communicate technical concepts in non technical terms.
- A can-do attitude.
- A willingness to learn new things.
- A drive to help people.
- A valid Canadian driver licence.
- Access to a car during business hours.
- The ability to travel via land or air across Canada on an occasional basis (under 20%).
- A location in your home where you can work and do video calls without too many distractions.

**Other things we like**:

- Experience working as part of a Service Desk.
- Other IT certifications.
- Experience with RMM tools.

If this is for you, we want to hear from you

**Our hiring process**:
We use standardized blind testing. What it means: everyone who applies will get a link to our online testing (Criteria Assessment Center; it takes about 20 min to complete), we get the results of the tests with no names / gender / age /Based on the test results, we decide who will be moving to the next step: the interview. We interview a select number of people and hire at least one.

Pay: $48,000.00-$51,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Work from home

Schedule:

- Monday to Friday
- On call

Work Location: In person

Application deadline: 2025-03-07

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