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Account Managers
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Burnaby, Canada ClearDent Full time**Job Summary** ClearDent is a dental practice management software company. We provide industry-certified technology and digital tools to dentists that streamline processes and practice operations, enabling them to focus on patient care. At ClearDent, we operate with the purpose of elevating oral healthcare technology for the wellbeing of all...
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Account Managers
2 weeks ago
Burnaby, Canada ClearDent Full time**Job Summary** ClearDent is a dental practice management software company. We provide industry-certified technology and digital tools to dentists that streamline processes and practice operations, enabling them to focus on patient care. At ClearDent, we operate with the purpose of elevating oral healthcare technology for the wellbeing of all...
Account Managers
2 weeks ago
**About ClearDent**
ClearDent builds software and digital tools to help dentists manage all areas of their practice, letting them focus on providing great oral care. For over 20 years, we’ve been an industry leader in streamlining and elevating oral healthcare for patients and doctors alike. As we begin to offer cloud solutions to clinics, hospitals, and operating theatres, we’re looking for flexible and creative talent to join our team and modernize dental offices across North America.
**About the Role**
We love to help and see our customers realize success through our integrated approach to sales by educating our customers on how to become more profitable and efficient through our world-class digital platform. We are looking for a driven, highly motivated self-starter inspired by technology who thirsts to sell and win to walk with us in this journey.
As part of the Sales team, the Account Manager is responsible for achieving annual sales targets for ClearDent’s product stack of value-add solutions, including, ClearConnect, ClearInsight, ClearVault, ClearDent Cloud upgrades, and any authorized partner solutions. Additional sales include professional services such as installation, training, and more, routinely requested during the customer life-cycle.
Travel is a requirement for the role since the Account Manager will periodically visit dental practices in the territory to foster the relationship with our customers. The Account Manager will work collaboratively with the Territory’s Outbound Account Executive during promotional events such as Study Clubs, Tradeshows, webinars, and seminars.
**Responsibilities**
Revenue Generation
Oversee a portfolio of assigned customers and develop new business by:
- Serving as the lead point of contact and being accountable for all post-acquisition sales activities, such as upgrades, additional licenses, new subscriptions, and introduction of new modules and partner products
Customer service and life cycle
Build and maintain strong, long-lasting client relationships by:
- Utilizing effective customer service skills to identify the root of customer concerns and resolve those concerns by facilitating or escalating to appropriate departments
- Being the knowledge contact that works with the customers assigned directly and manage their expectation, including, but not limited to, product features, service scope, contractual obligations, billing inquiries, and more
Administration
Manage a clean and organized pipeline of business opportunities by:
- Other duties as may be required and assigned by the Manager
**What You Bring**
- A minimum of two years of software sales or dental sales experience preferred
- Dental industry experience, preferably at the reception or office manager level, is an asset
- Demonstrated success with solving problems and advocating for customers
- Comfortable with technology, and strong computer skills - you will have to become familiar with a tech stack
- Excellent command of the English language
- Excellent presentation, verbal and written communication skills
- Strong attention to data integrity and management
- Detail oriented
- Post Secondary diploma or higher preferred
- Previous use of Salesforce CRM is an asset
**Attributes**
- Efficient and organized, able to juggle various tasks
- Energetic, self-directed, and results-oriented
- Natural curiosity and a desire to continually grow and develop
- Comfortable working in a fast-paced and dynamic environment
- Team player with a positive, “can-do” attitude and willingness to work collaboratively.
**Work Environment**
- Working outside of regular business hours may be required (evenings and weekends)
- Some travel is required
- Access to a reliable vehicle
**What We Offer**
- Competitive compensation package
- Excellent benefits focused on your health, dental, and career development
- Flexible, hybrid work options including offices in Burnaby, BC, with support for remote across Canada
- Opportunities to give-back through social initiatives, volunteering, and community building
