Customer Service Representative

**Position: Customer Service Representative**

**Location: Port Coquitlam, BC (Head Office)**
- Are you a problem solver with a passion for helping people? Are you a driven individual in search of a career that provides stability and exceptional benefits? You're in luck Lordco Auto Parts is looking for a Customer Service Representative. Join our Port Coquitlam, BC, head office team and let work, work for you._

We understand that starting a career can be daunting, but we provide a supportive environment where you can grow both personally and professionally. Our state-of-the-art head office is designed to inspire and motivate you daily. This is a fantastic opportunity that you won't want to miss

Lordco Auto Parts is Canada’s biggest privately held automotive parts distributor and Western Canada’s largest distributor and retailer of aftermarket parts and accessories, with over 85 store locations across Western Canada and is a family-owned and operated business since 1974. Start your career in customer service and grow with us today

**We got you covered**

Would you like to leave the dental office without any bill to pay? What about leaving the pharmacy without having to reach for your wallet? Our employees are our family, and we want to make sure they are taken care of. Your health and well-being matter to us, and we are dedicated to providing top-notch programs and plans to support you and your loved ones. We want you to feel valued and welcomed within our diverse, inclusive team, and here’s how we do it:

- Extended Benefits for You and Your Family- Health, Dental & Vision Care Insurance
- Life Insurance, Short-term and Long-term Disability Insurance
- Accidental Death & Dismemberment Disability
- Education and Savings Plans, RRSP matching
- Health and Wellness Program
- Employee & Family Assistance Program
- Generous Employee Perks and Discounts
- Career Development Support & Promote-From-Within Culture to enhance your expertise and maximize your career journey

**What you’ll do**:

- Listen to customer concerns, issues, and questions
- Document customer service calls efficiently and in detail
- Resolve customer concerns and answer customer questions to your best ability
- Maintain a positive attitude and calmly respond to customer complaints
- Track recurring customer concerns or common issues and provide feedback and suggestions to make improvements
- Work diligently with fellow staff at the store, region, and organization levels in order to deliver the right solutions for our customers

**Do you fit the part?**
- Minimum of 3 years of customer service experience is required
- Strong interpersonal skills, and the ability to interact with customers in a friendly, enthusiastic, and positive manner over the phone
- Ability to maintain confidentiality of information
- Prior management experience and the ability to lead/build a team is preferred
- Strong attention to detail, time management, and problem-solving skills
- Excellent active listening, communication, and customer service skills
- Ability to multitask and provide effective solutions
- Intermediate Computer Skills in Microsoft Office (Word, Outlook, Excel, and PowerPoint)
- Ability to work independently and as part of a team, managing multiple priorities

At Lordco Auto Parts, we are committed to fostering a culture that celebrates diversity, promotes equity, and prioritizes inclusion in every aspect of our organization. We recognize that embracing diversity enriches our workplace, enhances our perspectives, and fuels innovation.
- Pay range $20.00 - $24.00/hour, based on experience_