Customer Service Representative

1 week ago

Port Coquitlam, Canada National Seating & Mobility Full time

**Role and Responsibilities / Essential Functions**
- Customer Service Representative
- Receive medical equipment requests
- Triage clients according to sales/service/rental needs, identifying sales opportunities and conveying them to sales reps within branches
- Administer the equipment reservation, rental, and invoicing process. This requires attention to detail, in-depth understanding of the computer system and excellent organization skills.
- Fulfill equipment requests by selecting and tagging equipment and placing them in designated area for set up or delivery
- Schedule technicians to set up, deliver, pick up, and service equipment
- Trouble-shoot equipment function concerns with clients, arrange service, repair, or replacement as needed.
- Facilitate the transfer of medical equipment to and from the other locations when necessary
- Establish and nurture a positive working relationship with therapists and other healthcare professionals
- Engage in continuous education through product literature and videos, in-house training, and supplier seminars
- Other duties as assigned.

**Competencies / Skills / Other**
- Ability to handle multiple customer calls and requests while remaining calm, supportive, and professional
- Attention to detail
- Manage information in computer systems ensuring accuracy and data integrity
- Ability to problem solve and propose helpful solutions
- Previous experience in providing customer service for technical items/services
- Exceptional time management skills
- Excellent communication, organization, and listening skills
- Proficient with Microsoft Office.

**Job Types**: Full-time, Permanent

Pay: $20.00-$23.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

  • Customer Service Representative

    5 days ago

    Port Coquitlam, Canada National Seating & Mobility Ltd. Full time

    Join Our Team as a Customer Service Representative! At National Seating & Mobility (NSM), we provide complex rehabilitation seating, mobility, and positioning systems. With a dedicated network of professionals across Canada, we specialize in delivering personalized mobility solutions that enhance independence, safety, and comfort for our clients. Our...

  • Customer Service Representative

    2 weeks ago

    Port Coquitlam, British Columbia, Canada Barclay Sales Full time $45,000 - $65,000 per year

    Company DescriptionBarclay Sales is a leading and innovative sales partner in Canada, specializing in the plumbing and heating industry. With over 50 years of expertise, we have built strong relationships and a reputation for supporting customers of all sizes. Our team takes pride in solving challenges and driving growth for our manufacturing partners....

  • Customer Service Representative

    2 weeks ago

    Port Coquitlam, Canada Live Auction Group Full time

    **Who We Are**: **Reasons to Join Live Auction Group**: **Training and career development** Move your career forward with our training and development programs - Sales and leadership training - Professional development - Internship and mentoring **Benefits and perks** You can always count on us to take care of you! - Competitive salaries - Comprehensive...

  • Customer Service

    1 week ago

    Port Coquitlam, Canada Closets by Design Vancouver Full time

    **Customer Service/Office Representative** **Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry and more. We desire motivated, organized, caring individuals who have a passion to provide...

  • Customer Service Representative

    1 week ago

    Port Coquitlam, Canada Meadowfresh Dairy Corporation Full time

    **ROLE**:Customer Service Representative **REPORTS TO**:Customer Service Manager **LOCATION**:Port Coquitlam **Opportunity**: In this role, you will handle all customer questions and requests and ensure they are managed in a courteous and timely matter. Some requirements of this role include being patient, polite, and consistently providing a high level...

  • Dispatch and Customer Service Representative

    2 weeks ago

    Port Coquitlam, Canada ElectraFix Appliance Repair Full time

    **Company Overview** ElectraFix Appliance Repair Ltd operates in the appliance repair industry, specializing in a wide range of household appliances. The company emphasizes teamwork, a healthy work-life balance, and flexible working hours. **Summary** We are seeking a dedicated Customer Service Representative to join our team in Canada. In this role, you...

  • Customer Service Representative

    3 days ago

    Coquitlam, Canada CipherX Entertainment Full time

    **Position**: Customer Service Representative The Customer Service Representative will interact with customers to determine if they are interested in learning more about our products and services. They will research and answer questions and resolve issues. The Customer Service Representative is responsible for the overall customer experience and...

  • Office Assistant, Customer Service Representative

    1 week ago

    Port Coquitlam, Canada Gold Rush Pizza Inc. Full time

    **Job Summary** **Duties** - Perform clerical tasks including data entry (Payroll and other) and filing to maintain accurate records. - Assist with appointment scheduling and confirmations. - Proofread documents and communications to ensure accuracy before distribution. - Maintain an organized workspace and ensure all administrative tasks are completed in a...

  • Customer Service Representative

    2 weeks ago

    Coquitlam, Canada Leavitt Machinery Full time

    **Leavitt Machinery** is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years. With a focus on learning and continuous improvement, we are proud to invest in our people and offer...

  • Customer Service Representative

    2 weeks ago

    Coquitlam, Canada Benjamin Moore Vancouver Full time

    **WHO WE ARE** The Benjamin Moore Vancouver group has been selling paint and decorating products in the Greater Vancouver Area for over 20 years. Starting from a single store at the tail end of the 90s, the group has grown to be Western Canada’s largest Benjamin Moore retail group by focusing on excellent customer service and evolving its assortment and...