Account Manager

**About Float**:
Float is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth.

As one of Canada’s fastest growing companies and top-rated startups in 2024 and 2023, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Shopify, Top Hat, TouchBistro, and Ada.

At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.

**Our product**:
Float is Canada's complete business finance platform, combining modern financial services and software to help businesses spend, save, and grow. Trusted by 4,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts and fast, friendly support—all built in Canada, for Canada. Float is backed by world-class venture and fintech investors, including Growth Equity at Goldman Sachs Alternatives and OMERS Ventures, partners behind our $70 million Series B raise.

Our team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.

**About the Account Manager role**:
Float is looking for a high-impact **Account Manager** to join our Customer Experience team This role is designed for a growth-focused, consultative seller who thrives on expanding customer partnerships and driving revenue. You’ll be responsible for realizing expansion opportunities with our customers post-onboarding, ensuring they continue to grow and scale with us.

In this role, you will own strategic expansion initiatives within an aligned book of business, identifying and executing on opportunities to increase Total Payment Volume (TPV) and deepen customer adoption. You’ll work closely with cross-functional teams to identify whitespace opportunities, deliver tailored recommendations, and structure contracts that drive meaningful business outcomes.

**As an Account Manager at Float, you will**:

- **Own expansion and upsell opportunities** within a portfolio of existing customers, using data-driven insights to drive strategic growth initiatives.
- **Take a consultative approach to account growth**, engaging with multiple stakeholders to uncover business needs, position solutions, and create value for their teams.
- **Partner closely with CSMs** to align on key growth opportunities within their accounts, ensuring a seamless and integrated customer experience.
- **Lead commercial conversations**to structure incentives and contract negotiations that drive customer expansion and retention.
- **Own pipeline and forecasting**for expansion revenue, ensuring consistent tracking and execution of account growth initiatives.
- **Be the voice of the customer,** collaborating cross-functionally with Product, Marketing, and Customer Experience teams to influence roadmap priorities and deliver exceptional customer outcomes.

**Requirements**:
**You’ll thrive in this role if**:

- **You have a proven track record of growing accounts.** You have at least 2 years of experience in account management with a history of exceeding revenue targets and driving measurable account growth.
- **You’re highly strategic.**You don’t just execute—you think critically about the best ways to drive expansion, tailor recommendations, and build long-term customer relationships.
- **You’re data-driven.**You use insights, usage trends, and customer behavior to prioritize and inform your account growth strategy.
- **You’re an exceptional communicator and relationship builder.**You know how to engage senior stakeholders, influence decision-making, and drive action through consultative selling.
- **You take ownership and move fast.** You thrive in a dynamic, high-growth environment and aren’t afraid to test, iterate, and refine your approach to maximize results.
- **You understand finance and payments.**Experience working with finance, accounting, or payments-related products is a plus, and you’re excited about helping companies optimize their financial operations.
- If you’re a highly motivated, results-driven professional who loves identifying growth opportunities and building long-term customer relationships, we’d love to hear from you_

**This role won’t be a fit if**:

- You prefer a highly structured environment with a playbook for every situation.
- You’re uncomfortable with chan