Off Campus Housing Specialist

**About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference. **About Us**: Western’s Off-Campus Housing Service is committed to providing exceptional customer service and as a resource based department helping thousands of students every year. Our service offers rental listings for students to search for off-campus housing, advice/mediation related to issues living off-campus and help to international students in their search for living accommodations. **Responsibilities**: Reporting to the Off-Campus Housing Coordinator, the Off-Campus Housing Manager will provide support in the areas of administrative support, data entry and answering inquiries from international students searching for accommodations, direct and co-ordinate property visits by two Off-Campus Housing assistants to ensure requests from students are verified. **Specific Duties**: - Assist with the integration of international students in their search for housing as they transition to London - Provide information on housing options, issues, events and activities that international students may find of interest while staying in London - Promote the use of helpful community agencies and seek out resources to meet the needs that arise from individuals - Work with various Western University departments/organizations to develop and deliver information to international students - Work closely with the Off-Campus Housing Clerk to ensure information is correct and also assist them in their duties as directed by the Off-Campus Housing Coordinator - Direct and co-ordinate two OCHAs in their research to verify aspects of properties for International students - Ensure social Media channels are up-to-date and informative - Assist OCHC with preparations for training of 20 Off-Campus Advisors - Cover vacation periods for the Off-Campus Housing Coordinator, Housing Mediation Officer and Off-Campus Housing Clerk which entails responding to inquiries about Residential Tenancies Act, Bylaw concerns and roommate disputes **Education**: Post-secondary degree. **Experience**: - Previous customer service experience and/or administrative experience - Knowledge of Residential Tenancies Act and City Bylaws **Knowledge, Skills & Abilities**: - Written and verbal communication skills to express ideas clearly, and adapt communication style to suit the situation and audience - Ability to maintain a positive, outgoing attitude with genuine customer service orientation - High attention to detail and level of accuracy - Reliable and dependable with the ability to consistently work assigned schedule - Ability to work well under pressure and use good judgment in assessing difficult situations - Demonstrates integrity and works in accordance with Western's policies and procedures - Ability to multi-task and maintain an organized work environment - Computer skills with Microsoft Office, with the ability to learn and use new software programs as required - Personable and courteous in working relationships with colleagues, students and the public - Ability to prioritize and organize a fluctuating work load - Ability to work in a manner that is compliant with confidentiality requirements as applicable - A strong record of teamwork with the motivation and ability to work independently with little supervision - Able to direct staff in their duties to ensure accuracy **Why Western?**: Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English. **Western Values Diversity**: **Please Note**: We thank all applicants for their interest; however, only those chosen for an interview will be contacted.