Off Campus Advisor Team Leader

**About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference. **About Us**: Western’s Off-Campus Housing Service is committed to providing exceptional customer service and as a resource based department helping thousands of students every year. Our service offers rental listings for students to search for off-campus housing, advice/mediation related to issues living off-campus and help to international students in their search for living accommodations. **Responsibilities**: **Responsibilities**: - Reporting to the Off-Campus Housing Coordinator, the Off Campus Advisor will be a knowledgeable resource for the community surrounding Western concerning issues, events and activities related to off-campus living. They will cultivate opportunities for positive interaction amongst community members Specific Duties: - Facilitate education and community engagement for students living off-campus. - Participate in semesterly committees to support the overall off-campus mission - Support requests from the City of London in collaboration with the Off-Campus Housing Coordinator (ie. Awareness regarding bylaws, waste management, etc.) - Develop and distribute literature to members in the community as needed - Facilitate regular information booths in common locations across campus for students to easily access an Off-Campus Advisor - Support lease review sessions, and presentations in residence regarding housing searches - On-call one week out of every five - Attend bi-weekly staff meetings and planning meetings as designated - Attend training and professional development sessions as designated - Conduct events for residence students moving off-campus - Document activities throughout the academic term - Encourage and participate in programs that help students integrate into the community In addition to their Off Campus Advisor duties, team leaders also have specific sub committee duties depending on which you apply - Newsletter - Develop the internal and external newsletters. - Create, implement and meet newsletter objectives and assign off-campus housing related/educational articles. - Education - Plan and create monthly educational sessions on OCA relevant topics - Outreach - Develop and implement promotional events for the Off-Campus Housing Service and Off-Campus Advisors. - Develop and implement off-campus housing educational programs for students in residence. - Social Media - Create off-campus housing educational videos. - Develop content for the Off-Campus Housing social media accounts. **Education**: Currently attending school and returning full-time to post-secondary studies in the fall **Experience**: - Previous customer service experience and/or administrative experience Knowledge, Skills & Abilities: Communication - Written and Oral - Excellent verbal and written communication skills and confidence dealing with all levels of an organization - Ability to establish effective routines for excellent communication with all members of the team to maximize productivity Interpersonal - Ability to establish and build healthy working relations and partnerships with clients, peers and external stakeholders Team Work - Ability to work independently and collaboratively in a team environment - Ability to work independently and effectively as a member of the team to achieve department goals - Results-oriented with an ability to handle many tasks and maintain a high level of individual and team performance Conflict Resolution & Mediation - Ability to understand customer needs and expectations and provide excellent customer service directly and indirectly to satisfy expectations Flexibility & Adaptability - Ability to work in a fast-paced environment, meet tight deadlines and adapt to growth and change Critical Thinking & Problem Solving - Ability to provide solutions by using imaginative approaches where constructive thinking and innovation are required Leadership - Strong leadership skills with the ability to develop shared vision to lead employees to excellence Confidentiality - Have the high regard to safeguard entrusted information **Why Western?**: Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English. **Western Values Diversity**: Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Reso