Off-Campus Advisor Team Leader

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

Western's Off-Campus Housing Service is committed to providing exceptional customer service and as a resource-based department helping thousands of students every year. Our service offers rental listings for students to search for off-campus housing, advice/mediation related to issues living off-campus and help to international students in their search for living accommodations.

Reporting to the Off-Campus Housing Coordinator, the Off-Campus Advisor Team Leader will be a knowledgeable resource for the community surrounding Western concerning issues, events and activities related to off-campus living. They will cultivate opportunities for positive interaction amongst community members

Specific Duties:

• Facilitate education and community engagement for students living off-campus.
• Participate in semesterly committees to support the overall off-campus mission
• Support requests from the City of London in collaboration with the Off-Campus Housing Coordinator (ie. Awareness regarding bylaws, waste management, etc.)
• Develop and distribute literature to members in the community as needed
• Facilitate regular information booths in common locations across campus for students to easily access an Off-Campus Advisor
• Support lease review sessions, and presentations in residence regarding housing searches
• On-call one week out of every five
• Respond to emails requesting information and/or advice
• Attend bi-weekly staff meetings and planning meetings as designated
• Attend training and professional development sessions as designated
• Conduct events for residence students moving off-campus
• Document activities throughout the academic term
• Encourage and participate in programs that help students integrate into the community
• Engage with social media initiatives for Off-Campus Housing Supports

In addition to their Off-Campus Advisor duties, Off-Campus Advisor Team Leaders also have specific sub-committee duties depending on their applied area:

• Newsletter
• Develop the internal and external newsletters
• Create, implement, and meet newsletter objectives and assign off-campus housing related/educational articles
• Education
• Plan and create monthly educational sessions on off-campus housing topics
• Ensure bi-weekly Off-Campus Advisor meeting minutes are recorded and emailed to Off-Campus Housing Coordinators within 24 hours of the meeting
• Outreach
• Develop and implement promotional events for the Off-Campus Housing Service and Off-Campus Advisors
• Develop and implement off-campus housing educational programs for students in residence
• Participate in volunteer hour activities (i.e. 'Adopt-a-Street', clothing drives, etc.)
• Social Media
• ¿¿¿¿¿¿¿Create off-campus housing educational videos
• Develop content for the Off-Campus Housing social media accounts

Education:

• Currently attending school and returning full-time to post-secondary studies in the fall

Experience:

• Previous customer service experience and/or administrative experience

Knowledge, Skills & Abilities:

• Communication – Written and Oral
• Excellent verbal and written communication skills and confidence dealing with all levels of an organization
• Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
• Interpersonal
• Ability to establish and build healthy working relations and partnerships with clients, peers and external stakeholders
• Team Work
• Ability to work independently and collaboratively in a team environment
• Ability to work independently and effectively as a member of the team to achieve department goals
• Results-oriented with an ability to handle many tasks and maintain a high level of individual and team performance
• Conflict Resolution & Mediation
• Ability to understand customer needs and expectations and provide excellent customer service directly and indirectly to satisfy expectations
• Flexibility & Adaptability
• Ability to work in a fast-paced environment, meet tight deadlines and adapt to growth and change
• Critical Thinking & Problem Solving
• Ability to provide solutions by using imaginative approaches where constructive thinking and innovation are required
• Leadership
• Strong leadership skills with the ability to develop shared vision to lead employees to excellence
• Confidentiality
• Have the high regard to safeguard entrusted information

Western offers a broad and exciting variety of part-time and temporary employment opportunities with ample room for job exploration and growth. Within our beautiful campus, you are part of a progressive work environment that promotes work/life balance including access to our state-of-the-art recreation centre. Apply for an opportunity to be part of the Western community and contribute to its success

To ensure that your application is given full consideration, please complete all relevant sections of the application. In addition, you can choose to supplement your application with a cover letter and current resume.

Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone

The incumbent will not be able to hold any other residence-related position (i.e. Don, REA, RSA, etc.) as the positions have overlapping time requirements.

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.