Call Centre Manager

1 week ago

Edmonton, Canada Total Life, Inc. Full time

**About Us**:
Total Life is pioneering the evolution of preventive health, aiming to redefine healthcare through a patient-centric telehealth platform, particularly for older adults. At Total Life, we are on a mission to support seniors and combat mental health issues by making quality, affordable emotional support services easily accessible. We are empowering older adults to live more fulfilling lives because we know age is just a number.

**About You**:
Join our team as a **Call Center Manager** at Total Life, where you will have a significant impact on our client onboarding strategies and Care Coordinator team performance. Your main responsibility will be to oversee and optimize our client onboarding processes, ensuring a seamless experience for our clients. Experience with CRM systems, particularly HubSpot, is highly desirable.

**Responsibilities**:

- Develop and implement strategies to automate and streamline the client onboarding process
- Manage a team of Care Coordinators who schedule appointments with clients
- Provide leadership, training, coaching, and guidance to the Care Coordinator team
- Handle client concerns and escalations in a professional manner
- Collaborate with the marketing team to ensure alignment of messaging and goals
- Track and analyze performance data
- Provide regular reports on performance to senior management
- Conduct regular team meetings to discuss goals and strategies
- Stay up-to-date with industry trends and developments

**Experience**:

- Bachelor's degree in business, or a related field
- Proven track record of success in sales
- Experience working with HubSpot or similar CRM software
- Excellent communication and interpersonal skills
- Excellent management skills
- Strong analytical and problem-solving abilities
- Ability to work independently and as part of a team
- Passion for mental health and helping others

**What We Offer**:

- Opportunities for commission, bonuses and equity.
- A chance to be a part of a ground-breaking start-up in healthcare innovation.
- A collaborative environment where your ideas can significantly impact preventive health care.
- We put emphasis on the development of our team members to ensure they always have room to experience, learn and grow into different areas of the business.

If you are a driven professional with a commitment to helping others and meet the requirements described above, we invite you to apply. Please submit your resume detailing your relevant experience, particularly with CRM systems like HubSpot.

**Location**:

- Hybrid (Monday-Thursday in office in Edmonton, Alberta, Friday remote)

**Even if you do not meet all of our criteria or have any questions please do not hesitate to apply. We would love to meet you**

**Please attach your resume outlining your professional experience.**

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Company events
- On-site parking
- Paid time off
- Stock options
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay

Application question(s):

- Do you have experience working with HubSpot?

**Experience**:

- sales: 1 year (preferred)

Work Location: Hybrid remote in Edmonton, AB T6N 1E5

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