Part Time

18 hours ago

Edmonton, Canada Paladin Security Full time

Part Time - Call Centre Operator
**Duties & Responsibilities**:

- Receive and record all incoming telephone calls from employees, managers, clients or the public
- Respond to callers and action requests as necessary using the procedures specific to the Parking Operations Centre.
- Assist patrons and employees by phone with access and egress from the hospital parking facilities.
- Provide any required information or directions to callers.
- Generate “Do Not Ticket” orders and prepare Honor Notices in lieu of payment for parking services
- Build and maintain a strong working knowledge of AHS hospital parking facilities across the province.
- Communicate any maintenance concerns with payment machines, access gates, or other equipment to maintenance staff on site
- Communicate any parking related enforcement concerns to site-based enforcement officers and mobile patrols as necessary
- May be required to perform other duties as assigned

**Requirements**:

- Strong written and verbal communication skills
- Strong administrative and computer skills
- Ability to problem solve, prioritize work, and multitask
- Ability to coordinate and function in high-energy and dynamic environment
- Capable of performing duties under mínimal supervision
- Ability to work as part of a team
- A High School Diploma or equivalent
- Security and dispatching experience an asset but not necessary

This position is for Overnights and does not require a security licenses.

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