Customer Service Assistant

5 days ago


Toronto, Canada Interior Nation Full time

'''Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and ensuring customer satisfaction. If you have excellent communication skills, a passion for helping others, and enjoy working in a fast-paced environment, we want to hear from you

**Duties**:

- Provide accurate information about products, services, and company policies
- Assist customers with order placement, returns, and exchanges
- Resolve customer complaints or issues with patience and empathy
- Perform data entry tasks to update customer records and maintain accurate documentation
- Collaborate with other team members to ensure seamless customer experiences
- Identify opportunities for upselling or cross-selling products to customers

**Experience**:

- Previous experience in a customer service role is required.
- Strong communication skills, both verbal and written
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry and computer skills
- Multilingual or bilingual skills are a plus,
- Experience in sales or phone etiquette is beneficial

Pay: $16.55-$22.00 per hour

Expected hours: 35 - 40 per week

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Cold calling: 5 years (preferred)
- Customer service: 5 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Expected start date: 2025-05-01



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