Customer Service Assistant
6 days ago
**Overview**
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and ensuring customer satisfaction. If you have excellent communication skills, a passion for helping others, and enjoy working in a fast-paced environment, we want to hear from you
**Responsibilities**
- Provide accurate information about products, services, and company policies
- Assist customers with order placement, returns, and exchanges
- Resolve customer complaints or issues with patience and empathy
- Perform data entry tasks to update customer records and maintain accurate documentation
- Collaborate with other team members to ensure seamless customer experiences
- Identify opportunities for upselling or cross-selling products to customers
**Requirements**:
- Previous experience in a customer service role is required.
- Strong communication skills, both verbal and written
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry and computer skills
- Multilingual or bilingual skills are a plus,
- Experience in sales or phone etiquette is beneficial
Pay: $16.55-$34.13 per hour
Expected hours: 35 - 40 per week
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
Expected start date: 2025-05-01
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