Dispatcher/customer Service

7 days ago


Toronto, Canada Allfix Service Group Ltd Full time

**Job Summary**

**Responsibilities**
- Utilize CRM Systems to manage orders and track shipments.
- Perform data entry tasks accurately to maintain up-to-date customer records.
- Communicate effectively with internal teams and external partners regarding freight logistics.
- Assist in resolving customer issues related to shipping and receiving.
- Maintain knowledge of supply chain processes to provide informed support to customers.
- Demonstrate excellent phone etiquette while handling high-volume calls.
- Collaborate with team members to improve service delivery and customer satisfaction.

**Qualifications**
- Previous experience in a customer service role, preferably within the supply chain or logistics industry.
- Familiarity with SyteLine software is a plus.
- Strong data entry skills with attention to detail.
- Ability to communicate clearly and effectively both verbally and in writing.
- Knowledge of freight operations and shipping/receiving procedures is desirable.
- Proficient in using phone systems and handling multiple calls simultaneously.
- A proactive approach to problem-solving with the ability to work independently or as part of a team.

Join us in delivering outstanding service while enhancing your career in the dynamic field of customer support

**Job Types**: Full-time, Permanent

Pay: $18.00-$21.00 per hour

**Benefits**:

- Casual dress
- Company events
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Work Location: In person



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