Major Events, Virtual Property Claims Representative

**The Opportunity**:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As the Major Events Virtual Claims Representative II you will remotely investigate, negotiate, and settle intermediate habitational, farm and commercial property claims for major events. You will also provide support for our claims operations by handling regular property claims during times when major events and associated claims volumes have decreased.

**How you will create impact**:

- Investigating, interpreting coverage, negotiating and settling major events property claims and regular property claims.
- Collaborating with stakeholders to ensure efficiency, loss control, timeliness and quality of claims settlements, including performing on-site damage evaluations, preparation of and/or reconciliation of estimates, and cash settlements.
- Coaching, training, and providing technical support to the claims team.
- Conducting initial calls with clients, determining coverage, completing building appraisal reviews, arranging for payment, and settlement of claims.
- Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.

**How you will succeed**:

- You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.  
- You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
- You have strong communication skills to clearly convey messages and explore diverse points of view. 
- You build trusting relationships and provide guidance to support the development of colleagues.

**To join our team**:

- You have three years of experience in insurance, claims or a related field.
- You have a post-secondary education in a related discipline.
- You have or are working towards the Chartered Insurance Professional (CIP) designation.
- Having a provincial Adjuster licence in the Atlantic Provinces is an asset.
- Having knowledge of farm, property or commercial losses and estimating experience is an asset.

**What you need to know**:

- You may travel occasionally.
- You are required to have your own vehicle, valid driver’s license and insurance.
- Extended work hours, including evenings and weekends, will be required during peak periods and major events.
- You will provide support to clients who are experiencing a personal or financial loss. A high degree of confidentiality and discretion is required.
- You will work on a virtual team or remotely. A high degree of autonomy is required.

**What’s in it for you?**
- Training and development opportunities to grow your career with one of Canada’s Best Employers.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to give back to your community.
- A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program