CRM Solution Manager

**ABOUT US**
- Welcome to Groupe Vision Newlook Inc (GVN), recognized as one of Canada's best-run companies. As a member of our extended family, you'll be joining a company that values transparency, ambition, respect and accountability.

Our company boasts an impressive network of 477 stores, including 417 in Canada and 60 in the United States. Since 2013, under the leadership of our current team, GVN has experienced spectacular growth,

To work with us is to evolve within a Canadian optical leader that places the well-being of its customers and employees at the heart of its concerns. Our commitment to customer satisfaction and team well-being is at the heart of our mission.

We pride ourselves on maintaining a friendly work atmosphere and creating a positive, stimulating environment. At GVNL, we firmly believe that corporate culture and mutual support are essential to achieving our common goals. We're more than a successful company, we're a community that's growing together.

Join us at Groupe Vision Newlook, where vision goes beyond eyewear, and together we shape the future of optics while promoting transparency, ambition, respect and accountability.

**JOB SUMMARY**
- The position will take on a dual role in optimizing customer relationship management (CRM) strategies and leveraging business intelligence (BI) tools for data-driven decision-making. This hybrid position will focus on managing Microsoft Dynamics 365 to enhance customer engagement while developing and maintaining Power BI solutions to generate actionable insights.

**WHO ARE YOU?**
- If you're organized, methodical, collaborative and a strong background in CRM systems, data analytics, and BI development, with a passion for improving customer experience and operational efficiency, then you could be the CRM Solution Manager we're looking for.

**RESPONSIBILITY**
- CRM Management (mandatory):

- Manage and optimize Microsoft Dynamics 365 to ensure efficient data management and automation.
- Ensure data integrity, security, and compliance with data protection regulations.
- Collaborate with sales, marketing, and customer service teams to align CRM initiatives with business objectives.
- Design and implement automated workflows, integrations with internal and external systems to enrich customer understanding and marketing actions efficiency.
- Provide training and ongoing support to internal teams on CRM best practices.
- Business Intelligence (BI) Development:

- Manage and optimize Microsoft Dynamics 365 to ensure efficient data management and automation.
- Ensure data integrity, security, and compliance with data protection regulations.
- Collaborate with sales, marketing, and customer service teams to align CRM initiatives with business objectives.
- Design and implement automated workflows, integrations with internal and external systems to enrich customer understanding and marketing actions efficiency.
- Provide training and ongoing support to internal teams on CRM best practices.
- Perform all other related tasks as requested by immediate superior

**SKILLS**
- Acts as an ambassador for Groupe Vision Newlook Inc. in attitude and actions
- Strong analytical and problem-solving abilities.
- Excellent communication and collaboration skills.
- Ability to translate complex data into actionable insights.
- Experience working in cross-functional teams.

**QUALIFICATIONS**
- Hold a Bachelor’s degree in Business Intelligence, Information Technology, Marketing, or a related field.
- Proven experience in CRM management, data analytics, and BI development.
- Proficiency in Microsoft Dynamics 365 or similar CRM platforms.
- Strong expertise in Power BI and other BI tools.
- Experience with SQL, data modeling, and ETL processes.
- Familiarity with APIs and data integration between CRM and BI platforms.
- Spoken and written languages: French and English

**WHY US?**
- Work with motivated and passionate teams
- Evolve in a work environment that values family spirit and a positive collaborative climate
- Be part of a company that promotes a good working atmosphere, with a strong team spirit and constant support
- Join the first certified eco-responsible optical retail business
- Enjoy comprehensive group insurance that covers, among other things, dental care
- Choose a new pair of glasses for free each year
- Access discounts for family and friends
- Benefit from an innovative telemedicine program and a comprehensive Employee Assistance Program (EAP)
- Paid vacation and sick leave
- Regular working hours from Monday to Friday
- Opportunities for professional development
- On-site parking
- Access to electric vehicle charging stations
- Conveniently accessible by public transport