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Specialist, Systems and Processes

2 weeks ago

Dorval, Canada Air Transat Full time

**Company Description** Be part of the journey**

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day, such as becoming the first international tour operator to obtain Travelife certification for our commitment to sustainable tourism. We have also won the title of world's best leisure airline several times over. And this is just the beginning.

Want to join us? As soon as you're hired, you'll enjoy travel privileges to discover the world. You'll also have the opportunity to work in a modern, inspiring environment.
- Coordinate and execute the continuous improvement plan, ensuring that deadlines are met;
- Evaluate, analyze, and document procedures to improve existing processes or design new ones as needed for Technical Records & Engineering departments_._
- Support and liaise with other departments for interrelated procedures and ensure the standardization of processes;
- Actively collaborate on system data correction;
- Evaluate, document, and initiate all system configuration modifications when necessary;
- During system updates or new versions, carry out and document comprehensive user tests on all impacted systems;
- Create a culture of daily continuous improvement within the teams;
- Participate in the elaboration of user training material;
- Ensure recurring training in collaboration with the Training Department;
- Monitor KPIs and data quality;
- Perform various analyses in support of operations;
- Act as AMOS superuser for the Technical Records & Engineering departments_;_
- Assist the Director, Systems Support and Continuous Improvement, in the performance of their duties and carry out any other assigned projects and continuous improvement activities.

**Qualifications**
- College diploma or equivalent;
- Five to seven years of experience in technical operations of an airline, within the Technical Records & Engineering departments if possible
- Experience or certification in _continuous improvement_;
- Excellent knowledge of AMOS software and modules or equivalent software;
- Knowledge of Flydocs or equivalent
- Very good knowledge of MS Office: Word, PowerPoint, Teams, Project, Visio, and Excel (advanced level);
- Written and spoken proficiency in both French and English;
- Initiative, adaptability, and strong problem-solving skills;
- Strong oral and written communication skills; pedagogy;
- Ability to work well as part of a team;
- Detail-oriented and ability to continuously identify and suggest system and process improvements;
- Ability to work under pressure and to prioritize.

**Additional Information**
Main workplace 5959 Boulevard Cote Vertu W, Saint-Laurent, Quebec H4S 2E6

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