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Customer Support Specialist

2 weeks ago

Dorval, Canada Alarme Sentinelle Sentinel Alarm Full time

Join Our Team We’re Looking for Passionate, Bilingual Customer Support Specialists.

At our company, we value great communication, teamwork, and a commitment to helping others. If you’re a bilingual professional who enjoys providing excellent customer support and is eager to be a part of a growing team, we’d love to hear from you

What You’ll Be Doing:

- Offering support to clients regarding security, camera, access, and fire systems
- Responding to incoming calls and delivering technical assistance in a friendly, professional, and efficient manner.
- Analyzing client issues and finding effective solutions Keeping detailed and accurate records of customer interactions and resolving any open issues Scheduling service calls and coordinating with service technicians
- Building strong, trusting relationships with customers while maintaining a calm and composed demeanor
- Ensuring compliance with safety, quality, and recycling policies
- Taking on various tasks as needed to support the team and ensure customer satisfaction

What We’re Looking For:

- Fluency in both French and English (spoken and written)
- Ability to work well under pressure and meet deadlines
- A collaborative mindset and a positive attitude toward teamwork
- Excellent communication skills
- A commitment to confidentiality and professionalism at all times

Nice-to-Have Qualities:

- Knowledge of security systems and related technologies
- Experience with customer service software and databases
- Familiarity with computer hardware, networking, and wireless technology
- Previous experience in customer service

Why Join Us?
- We believe in hiring for attitude and providing training for skills. Whether you have industry experience or not, if you’re a great fit for the team, we’ll help you grow. Competitive compensation, including bonus and signing bonuses
- Comprehensive benefits package, including dental, vision, and life insurance
- Paid time off and on-site parking
- A supportive work environment that values your well-being

Schedule: Monday to Friday, day shifts On-call duties when needed

Location: In-person work environment

Pay: $37,807.74-$69,756.42 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Flexible schedule
- Paid time off
- Vision care

Work Location: In person