Specialist, Reconciliation

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

Reporting to the Manager, Loyalty Systems & Reconciliation, the Specialist, Reconciliation - Loyalty has the mandate to ensure a high integrity of all invoices that is coming to Aeroplan and that is going out Aeroplan.

**Key Functions & Accountabilities**:

- Perform the reconciliation processes for loyalty (invoices in, invoices out, data integrity, points,).
- Ensure integrity of invoice management, reconciliation processes, data & redemption systems.
- Investigate all discrepancies in the reconciliation.
- Collaborate with partners on reconciliation discrepancies.
- Collaborate with Contact Centre Management to ensure compliance with established processes and continuous improvements to accurate data capture.
- Collaborate with Compliance and Fraud departments on their investigations.
- Support the development & improvement of the reconciliation processes & back-end processes related to invoice payments with Finance.
- Identify opportunities to improve existing reports and processes related to reconciliation and investigation.
- Document and share reconciliation insights with internal and external stakeholders.
- Contribute to the overall success of the Redemption Optimization department in meeting compliance.

**Qualifications**
- Minimum of 2-3 years of reconciliation experience is required
- Computer/database skills using MS Office products, advanced Excel skills is required
- Proficiency with Aeroplan Systems such as ARDWeb, iFly is an asset
- Airline fares knowledge is asset
- Database query knowledge is an asset
- Analytical and detail orientation

**Education requirements**:

- Undergraduate or college degree required

**Conditions of Employment**:
**Linguistic Requirements**

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.