Administration - Security Guard

2 weeks ago

Edmonton, Canada Coast Hotels Full time

Your company, your values, your career

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.

The Security Guard will contribute to the overall success of the hotel by providing superior customer service and specialized services to the evening/night shift, while maintaining the safety standards for guests, ambassadors and property at the hotel.

**Responsibilities**:

- Provides some duties that are routine and straightforward such as patrols the property, including parkade, guest floors, back offices and function rooms.
- Also provides services of a moderately more difficult nature using problem solving and conflict resolution skills on a situational basis.
- Responsible for considering the security and safety of the property, the Ambassadors and guests when completing tasks.
- Secure specific areas of the hotel and complete Security checklist nightly.
- Demonstrates knowledge about local situations and activities (i.e.,events, security concerns such as thefts) and how they may impact guest services; informs others as appropriate.
- Provide advisory assistance in emergency situations, and contacting the necessary external authorities depending on the situation.
- Responds to any noise complaint & possible trespassing in the property and dealt with accordingly.
- Responds to guest requests for extra or additional amenities or items, which may include room service requests.
- Acts as an Ambassador for Coast Hotels, including greeting guests and handling basic inquiries.
- Follows established procedures and policies when completing tasks.
- Operates within boundaries of authority and adheres to company policies and practices.
- Focuses on immediate priorities.
- Maintains health and safety standards and complies with all regulations.
- Report any incidences in a timely manner to designate Managers.
- Other duties as required

**Skills/Knowledge/Experience**:

- Secondary school diploma
- Alberta Basic Security Training Certificate, required
- 12 months of related experience preferred
- Basic level in the use of MS Office Suite
- Ability to work flexible hours (overnight)
- Demonstrates the Coast Core Values at all times
- Experience with conflict resolution preferred
- Advanced communication, interpersonal, and customer service skills
- Able to multi-task and has initiative
- Bondable
- Professional attitude and appearance
- Clear understanding of all relevant operating policies and procedures
- Workplace Hazardous Materials Information System (WHMIS) training

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more

Coast Hotels is an Equal Opportunity Employer
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted

NO PLACE LIKE COAST

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