Customer Experience Coordinator

2 weeks ago

Edmonton, Canada Summit Valve and Controls Full time

**Job Summary**
- Are you driven by a desire to find the answers? Do you strive to be the point of contact for customers when they need help? We’ve been looking for you_

At Summit Valve your hard work does not go unnoticed. We are a Western Canadian based distributor of valves, actuators, and instrumentation products. We need an exceptional Customer Experience Coordinator to join our team.

**What does this mean?**

As a Customer Experience Coordinator, you will work as part of our Procurement Team. This position is responsible for providing exceptional customer service, building successful long-term relationships, and supporting order requirements. This position is critical to the ongoing successes and growth of the company.

**Key Responsibilities include**:
**Primary Responsibilities**
- Monitor, organize, and respond to incoming messages in the Order Support shared inbox, ensuring timely and accurate communication.
- Generate pick lists for the warehouse team to support efficient order fulfillment.
- Proactively provide customers with timely updates on order status to enhance communication and service satisfaction.
- Provide customers with order status updates, including estimated shipping and delivery timelines.
- Track and manage the order backlog, ensuring visibility and prioritization of outstanding orders.
- Collaborate with internal teams to ensure timely deliveries and issue resolution.
- Track shipments and proactively communicate any delays or issues to internal teams and customers.

**Secondary Responsibilities**
- Coordinate and manage customer expedites, ensuring urgent orders are prioritized and fulfilled on time.
- Support the management and resolution of cases related to credit, exchange, or warranty. Collaborating with internal teams as needed.

**Skills and Abilities**
- Excellent written and verbal communication skills.
- Strong organizational abilities with a high attention to detail.
- Ability to manage multiple tasks and prioritize in a fast-paced environment.
- A customer-first mindset with a focus on delivering timely and effective solutions.
- Bachelor’s degree in Business Administration, Supply Chain Management, Communications, or a related field preferred.
- Associate degree with relevant experience may be considered.
- 1-3 years of experience in customer service, customer experience, administrative coordination, or a related support role.
- Experience working with CRM and ERP systems preferred.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Background in working directly with customers in a professional setting.
- Strong organizational and interpersonal communication skills are essential.

Summit offers a competitive compensation package which includes salary, incentive programs, benefits and deferred profit sharing plan. If you have what it takes to be on the Summit team, please send your resume today

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care
- Wellness program

Work Location: In person

Application deadline: 2025-05-28

  • Customer Experience Coordinator

    2 weeks ago

    Edmonton, Canada Yachimec Group Full time

    The Yachimec Group is looking for a **CUSTOMER EXPERIENCE COORDINATOR** to join our team. Our group is dedicated to provide top notch customer service, with the most recognizable automobile brands in the world! Are you a dedicated customer service specialist, and with excellent communication skills? If yes, this is the right opportunity for...

  • Customer Experience Coordinator

    6 hours ago

    Edmonton, Canada Canada Gold Full time

    **Customer Experience Coordinator** **Reports to**: Customer Experience Manager - Marketing/Communications **Location**: Calgary, Edmonton, Montreal, Ottawa, Toronto or Vancouver - _Hybrid_ **Job Type**: Full-time **About Canada Gold** Join the team that’s redefining what it means to buy and sell precious metals in Canada. Founded to provide a fair,...

  • Wholesale & Customer Experience Coordinator

    1 week ago

    Edmonton, Canada Wild Prairie Soap Company Inc. Full time

    At Wild Prairie Soap Company, we believe in creating a remarkable experience for our customers—from the moment they place an order to the moment they unwrap our products. We're looking for a capable, friendly, and organized individual to join us in a **part-time role (22.5 hours/week)** as our **Wholesale & Customer Experience Coordinator**. This position...

  • Customer Service Representative

    2 weeks ago

    Edmonton, Canada GES - Global Experience Specialists Full time

    **Company Profile** **GES, Global Experience Specialists, is a global exhibition services company with a legacy spanning over 90 years and teams throughout North America, Europe and the Middle East. We create some of the most influential exhibitions in the world - think international medical symposiums, industry leading exhibitions for technology,...

  • Customer Service Agent

    6 days ago

    Edmonton, Canada Pyxis Customer Solutions Ltd. Full time

    **Job Overview** Pyxis Customer Solutions is a fast-growing debt solutions company, where we strive to provide outstanding customer service to our customers through access to resources and education to assist individual’s credit challenges. We are a forward-thinking employer offering a supporting, caring and positive environment for our...

  • Customer Experience Specialist

    2 weeks ago

    Edmonton, Canada Eden Textile Full time

    **Eden Textile - Customer Experience Specialist** **Location: Edmonton, AB** **Employment Type: Full-time** With its Head Office located in Edmonton, AB, Eden Textile provides têxtile solutions for a variety of businesses and industries across Canada. As a leader in the têxtile sector, Eden is currently recruiting Customer Experience Specialists (CES)...

  • Customer Experience Specialist

    3 hours ago

    Edmonton, Canada Eden Textile Full time

    **Eden Textile - Customer Experience Specialist** **Location: Edmonton, AB** **Employment Type: Full-time** With its Head Office located in Edmonton, AB, Eden Textile provides têxtile solutions for a variety of businesses and industries across Canada. As a leader in the têxtile sector, Eden is currently recruiting Customer Experience Specialists (CES)...

  • Customer Experience Representative

    6 days ago

    Edmonton, Canada Air Liquide Full time

    **How will you CONTRIBUTE and GROW?**: CEC rep main responsibility is to provide an excellent customer experience to the customers according to Air Liquide Canada’s 3C’s of Customer Service and work as a team member in the Customer Experience Centre. In this capacity, he/she is responsible to respond to all customers inquiries (orders, general support,...

  • Resident Experience Coordinator

    2 days ago

    Edmonton, Canada Collective Property Group Ltd. Full time

    **Location**: 851 & 855 Daniels Way, Edmonton **Type**: Part-time seeking to become full time when other properties launch. **Schedule**: Tuesday to Saturday from 1:00 pm to 5:00pm **1. FUNCTIONAL ROLE** The Resident Experience Coordinator plays a key customer service and presentation role within the Brookline Heights community, representing the property...

  • Customer Experience Representative

    2 weeks ago

    Edmonton, Canada Air Liquide Full time

    **About Us** A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience! **How will you CONTRIBUTE and...