Customer Service Representative
2 weeks ago
**Company Profile**
**GES, Global Experience Specialists, is a global exhibition services company with a legacy spanning over 90 years and teams throughout North America, Europe and the Middle East. We create some of the most influential exhibitions in the world - think international medical symposiums, industry leading exhibitions for technology, manufacturing that help communities meet, educate and move their mission forward. From initial strategy to show-stopping audio visual, accommodations to award winning creative - and every detail in between - we create shows that propel commerce, education and community**
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**Our mission is to deliver extraordinary exhibition experiences through simple, user-friendly services and best-in-class execution.**
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**Position Summary**
The Exhibitor Services Executive's primary responsibility is to provide outstanding support to Exhibitors participating in Trade and Consumer Events, such as Auto Shows, Boat Shows and Trade/Association Conventions, such as Medical Conferences. This role is responsible for coordination, organization and marketing support for these events, and as such they will act as the main point of contact for the Exhibitor, pre-show as well as on-site during the show. The Exhibitor Services Executive will focus on the Exhibitor's requirements such as graphics, booth carpeting, furniture, plants, exhibit booths and shipping services. This individual will perform a range of administrative, customer service and sales functions to support both internal and external clients.
**Responsibilities**
- Assists in the area of order entry, invoicing, payment processing, and problem solving at show site
- Assist Exhibitors with online ordering
- Coordinate deliverables for each show with vendors
- Manage and maintain PO process
- Balance show budgets
- Coordinate and execute marketing/communication strategy with exhibitors
- Active participation in show related meetings
- Complete pre and post show analysis activities
- Various project-management duties, as required
**Qualifications**
- College Diploma or University Degree preferred but not mandatory
- Excellent command of the English language with high level of professionalism
- Fluency in French is an asset but not mandatory
- Effective presentation and organizational skills, MS Office savvy
- A self-motivated and enthusiastic individual who takes initiative, has the ability to multi-task, and prioritize their work
- Strong customer service skills required to provide
**first class** face-to-face service and problem resolution at show site
- General appreciation of accounting/finance in order to manage the event vs. budget
- Must be available to work evenings, weekends and for extended periods at show site and have ability to interact with union labour
- The ability to travel to facilities located across Greater Edmonton Area. (Major facilities would include Edmonton EXPO and Edmonton Convention Center)
- Minimum two years of tradeshow production or similar experience combined with customer service experience, an asset
**Benefits & Notes**
At GES, our Team Members become family and as such, we help our Team care for their families. The rewards of joining GES CANADA are extensive. We offer a comprehensive benefits package, flex time program, extended health care benefits and more. We promote a fun environment where there is opportunity to grow and share your ideas.
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