Customer Experience Specialist

2 weeks ago

Edmonton, Canada Eden Textile Full time

**Eden Textile - Customer Experience Specialist**

**Location: Edmonton, AB**

**Employment Type: Full-time**

With its Head Office located in Edmonton, AB, Eden Textile provides têxtile solutions for a variety of businesses and industries across Canada. As a leader in the têxtile sector, Eden is currently recruiting Customer Experience Specialists (CES) to join the dynamic and fast-paced team.

**Responsibilities**

Responsibilities may include but will not be limited to the following:

- Quickly identify customer needs and resolve issues through correct course of action
- Coordinate with and support all departments within the company to address customer issues
- Support customers through full sales process; both wholesale and custom manufacturing
- Maintain and develop client accounts and relationships
- Training and support of fellow staff members where necessary

**Qualifications**
- Strong organizational skills including multitasking and prioritization
- Reliability, trustworthiness, and strong work ethic
- Comfortability with change and adaptable within a fast-paced working environment
- Personable and friendly to both clients and coworkers
- Excellent time management skills
- Demonstrate leadership ability and teamwork
- This position is based out of the Head Office, located in Edmonton, AB

Experience in the têxtile, hospitality, and/or custom drapery industries would be an asset but is not mandatory

The Customer Experience Specialist will report to the Senior Director, Business Development.

Work Remotely
- No

**Job Types**: Full-time, Permanent

**Education**:

- Secondary School (preferred)

**Experience**:

- Office: 1 year (preferred)
- Call center: 1 year (preferred)

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