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Customer Service Representative

2 weeks ago

Red Deer, Canada Culligan Water of Canada Full time

Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations.

**We want you to join our team at our Red Deer location as a Customer Service Representative**

The Customer Service Rep is responsible for providing support to our customers and our sales, delivery, and service teams.

**Responsibilities**:

- Taking all inbound customer calls
- Set up deliveries and book service calls
- Process new contracts, create customer accounts, and schedule installation, as required
- Print and distribute service work orders and route tickets, close work orders, and bill out once completed
- Promote and up-sell products and services to new and current customers
- Book walk-in and phone sales leads with Sales Team
- Make accounts receivable collections and related calls, forward outstanding invoices as requested
- Handle money, run the cash register and POS machine, balance cash, prepare bank deposit, UEI payment transactions, reconcile and balance receipts, payment batches, cash, cheques, petty cash, etc
- Other related duties as required

**What we're looking for**:

- Outgoing, friendly, and helpful
- Excellent interpersonal and phone communication skills
- Ability to multitask in a fast-paced environment
- Previous customer service experience
- Intermediate computer skills including the ability to work on multiple computer systems and experience learning and using complex programs

**What we offer**:

- Paid time off
- Intensive CSR training and ongoing support
- Uniform allowance and new hire startup package

**How to apply**:
We thank everyone for their interest; however, only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- customer service: 1 year (required)
- Call Center: 1 year (preferred)

Work Location: In person