Customer Service Representative 1

1 week ago

Red Deer, Canada The City of Red Deer Full time

**The Opportunity**:
The Customer Service Representative 1 provides quality customer service to ensure customer’s transactions are processed accurately and their inquiries are handled appropriately. The Customer Service Representative 1 will provide administrative support to deliver quality recreation and leisure services. This position monitors the security of the area to ensure the health & safety of patrons and staff is maintained.
- Completion of Grade 12 or equivalent.
- Two (2) years of customer service experience with regular cash handling in a busy environment.
- Personify The City’s Values and RISE Principles (Respect, Integrity, Service and Excellence).
- Proficiency for computer-based systems and software (i.e. point of sale (POS) system, recreation booking software, MS Office (Word, Excel, PowerPoint, Outlook, and Publisher))
- Ability to work irregular hours that meet the needs of the business is required; flexible and/or consistent scheduling may be available.
- Exceptional Customer Service skills and possess the skills to thrive within a team environment
- Ability to handle difficult situations and customers
- Effectively manage and prioritize a high volume of tasks within a busy environment.
- Demonstrated high level of verbal, written and listening skills
- Must be able to stand for long periods. Must be able to lift 25 pounds regularly.
- Current Intermediate First Aid Certification

**Affiliation**:
Canadian Union of Public Employees, Local 417

**Remuneration**:
$28.22 to $29.71 per hour.

**Hours of Work**:
60 hours biweekly, as scheduled. Shifts will include a mix of early mornings, evenings, weekdays and weekends based on facility requirements.

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