Call Centre Representative

2 weeks ago

Edmonton, Canada TRAIL APPLIANCES LTD Full time

**Why Trail?**

**The Perks**

Trail Appliances values their employees and provides a comprehensive and competitive total rewards package including:

- Health & dental benefits
- Personal care days
- Statutory holidays off
- Employee & family assistance program
- Staff incentives and rewards
- Employee discounts

**The Role**

The Call Centre Representative is responsible for calling customers to confirm the time and location of their service call. This person is responsible to ensure that the open line of communication between the field technicians and customers is maintained.

**What you will be doing**
- Ensure all customer service call information is keyed into the computer system.
- Complete other administrative functions as required.
- Maintain in constant communication with the service teams and field technicians.
- Investigate and assist in the resolution of all customer issues.

**To be successful in this role you must**
- Have a great work ethic, be punctual, pay attention to the details, and genuinely enjoy helping people
- Be proactive and demonstrate initiative by providing input and recommendations to continually improve the delivery of our customer experience
- Collaborate with various departments to ensure customer issues are resolved effectively and in a timely manner
- Be a quick study when it comes to computers software and systems
- Have outstanding oral, typing and written communication skills
- Enjoy working within a diverse team
- Have previous call center experience

Our story began in 1974, when the Broderick family rented out appliances at their bottle depot on Macleod Trail in Calgary. From those humble beginnings, Trail Appliances has grown to become one of the leading independent appliance retailers in Western Canada. With 19 showrooms spanning across BC, Alberta, and Saskatchewan, we continue to stand by our guiding principles of unparalleled customer service, competitive pricing, and expert advice.

Having built our reputation on strong family values and creating a collaborative work culture that values respect, integrity, diversity, passion, and laughter, we’re proud to be family-owned and operated today. This and our extensive benefits, safety program and community involvement are what sets us apart from our competitors. We are proud to be recognized as an industry leader
- #TrailApp2_

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