Call Centre Team Lead
2 weeks ago
Is this job for you?: Do you believe in putting the customer first? Do you love to solve problems and create solutions? Do you have an exceptional attention to detail? WELCOME HOME **Call Centre Team Leads **at Transglobal Service assist customers and address concerns related to warranty and repair and overall customer satisfaction. As the **Team Lead**, you will set an example by providing superior service to our customers, and by providing guidance to other agents as required. You are team-oriented, diligent, and act as a role model to those around you. **Responsibilities**: - Provide courteous, prompt, and professional service to customers over the phone with the goal of resolving customer questions and concerns during the first contact. - Work with employees and management in our stores to ensure that customer concerns are addressed in the most efficient manner. - Follow up with customers to identify and support their needs. - Offer value-added solutions and promote customer loyalty by providing exceptional customer support. - Provide guidance and support to other agents as needed. - Maintain up to date knowledge of new policies, procedures, and products. - Process routine clerical transactions in between calls Qualifications: - Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset but not a requirement. - Previous experience in a call centre or customer service environment required. - Flexibility to work a variety of shifts, including evenings and weekends, as required. - A passion for providing exceptional customer service. - Strong organizational and multi-tasking skills - Attention to detail. - Ability to work in a team-oriented environment. - Proficient PC and keyboarding skills (Word, Excel, Outlook/Webmail) Why Transglobal: - Flexible “employer-paid” benefits including Health, Dental and Paramedical Services for you and your family - Competitive pay - Paid training - Career progression program - Employee discounts & Personal "Paid" days off Be a part of Canada’s largest home furnishings retailer We welcome all abilities to apply. We thank all those who apply; however, only those applicants chosen for an interview will be contacted.
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Call Centre Team Lead
3 weeks ago
Edmonton, Canada TransGlobal Service Full timeIs this job for you? Looking for a leadership role where your skills help deliver exceptional customer experiences and open doors to future opportunities across Trans Global Service, The Brick, and LFL Group? WELCOME HOME! As a Call Centre Team Lead at Trans Global Service (TGS), you’ll coach and support a team of agents to deliver exceptional customer...
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Call Centre Team Lead
4 weeks ago
Edmonton, Canada The Brick Full timeLooking for a leadership role where your skills help deliver exceptional customer experiences and open doors to future opportunities across Trans Global Service, The Brick, and LFL Group? Location: Greater Edmonton Metropolitan Area WELCOME HOME! As a Call Centre Team Lead at Trans Global Service (TGS), you’ll coach and support a team of agents to deliver...
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Call Centre Team Lead
1 week ago
Edmonton, Alberta, Canada LFL Group Full time $60,000 - $90,000 per yearIs this job for you?Looking for a leadership role where your skills help deliver exceptional customer experiences and open doors to future opportunities across Trans Global Service, The Brick, and LFL Group?WELCOME HOMEAs a Call Centre Team Lead at Trans Global Service (TGS), you'll coach and support a team of agents to deliver exceptional customer...
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Call Centre Team Lead
2 days ago
Edmonton, Canada The Brick Full timeIs this job for you?: Do you believe in putting the customer first? Do you love to solve problems and create solutions? Do you have an exceptional attention to detail? WELCOME HOME! **C**all Centre Team Leads **at Transglobal Service assist customers and address concerns related to warranty and repair and overall customer satisfaction. As the **Team...
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Edmonton, Canada TransGlobal Service Full timeA leading service organization in Edmonton is seeking a Call Centre Team Lead to coach a team of agents and enhance customer experiences. This role involves managing team performance, addressing escalated customer issues, and collaborating on process improvements. Candidates should possess strong communication skills and flexibility for occasional Saturday...
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Call Centre Team Lead
3 weeks ago
Edmonton, Canada The Brick Full timeA leading retailer in Edmonton is seeking a Call Centre Team Lead to coach agents and enhance customer experiences. This role offers opportunities for advancement and a flexible benefits package, including health insurance, career growth, and employee discounts. Ideal candidates will have strong communication skills and previous customer service experience....
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Installation Call Centre Supervisor
2 weeks ago
Edmonton, Canada The Brick Full timeIs this job for you?: Trans Global Service (TGS) is the service organization of the LFL Group. With more than 300 team members across Canada, we provide appliance and furniture repair & installation services for customers of LFL Group’s retail banners as well as for a wide range of manufacturers and extended warranty providers. The **Installation Care...
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Call Centre Representative/claim Processor
2 weeks ago
Edmonton, Canada Quikcard Full timeCall Centre Representative Quikcard is currently looking for a positive and motivated individual to join the ADSC Claims department as a Call Centre Representative. To be successful in this role you should have the following qualities: - Outstanding customer service skills - Great work ethic - Be punctual - Pay attention to details - Genuinely enjoy...
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Call Centre Representative/claim Processor
6 days ago
Edmonton, Canada Quikcard Full time**Call Centre Representative/Claim Processor** **Quikcard **is currently looking for a positive and motivated individual to join the ADSC Claims department as a Call Centre Representative and Claim Processor. To be successful in this role you should have the following qualities: - Outstanding customer service skills - Great work ethic - Be punctual - Pay...
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Call Centre Agent
2 weeks ago
Edmonton, Canada Medicentres Full time**Position Title**: Call Centre Agent **Job Location**: Clinic Support Office, Hybrid (Located in Mayfield Square) **Job Type**: Full-Time, Entry Level (8:00am - 4:30pm) **Reports to**: Centralized Programs Manager **Last Updated**: September 2024 Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible...
