Collections Officer

2 weeks ago


Toronto, Canada ContactPoint 360 Full time

**Who Are We Looking For?**
- Set up payment arrangements for past-due accounts
- Provide exceptional customer service with empathy
- Redirect inquiries to appropriate departments
- Create property issue tickets for local offices
- Explain renters insurance and basic bill breakdowns

**Key Qualifications**:

- **Empathy**:Demonstrates understanding and compassion when interacting with tenants
- **Professionalism**:Maintains a respectful, polite, and professional attitude
- **Attendance**:Consistently reliable and punctual

**Responsibilities**:

- Engage with customers through inbound and outbound calls to collect outstanding bills
- Resolve account delinquencies by setting up payment arrangements or plans
- Adhere to portfolio policies and procedures
- Meet and exceed performance goals
- Assist customers in a fast-paced, growth-oriented contact center environment
- Maintain a customer-focused approach with a willingness to assist professionally
- Utilize excellent communication, negotiation, and problem-solving skills
- Bring enthusiasm and energy to a collaborative team environment

**Requirements**:

- Post-secondary education or equivalent
- Minimum age: 18
- Fluent in English with strong active listening skills
- Proficient in data entry, MS Outlook, and MS Excel
- Ability to pass a background check with valid government-issued ID
- Prior collections experience preferred
- Personal equipment requirements: wired headset, and hardwired internet connection (company-provided equipment must be picked up from our office at 1880 O'Connor Dr, North York, ON M4A 1W9 the week before starting)

**How We Value Our Team Members**:

- Paid learning and development training program
- Comprehensive medical and dental insurance
- Paid vacation time
- Referral bonuses
- Monthly incentives

Join our team and thrive in an environment that values growth, teamwork, and customer-focused service.

**Follow us on**:
LinkedIn: ContactPoint 360
Facebook: ContactPoint 360
Instagram: ContactPoint 360
Twitter: ContactPoint 360



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