Bilingual Collections Officer

2 weeks ago

Toronto, Canada Vault Credit Corporation Full time

**Collections Officer**

**Required Skills and Responsibilities**
- Strong written and oral communication in English and French are essential.
- Evaluate a situation, promptly notify customers on deficiency, effectively negotiate full payment/settlements and/or set up payment arrangements if applicable.
- Determine when files are to be sent to a collection agency or for legal action.
- Handle bankruptcies/proposal and file the proof of claim.
- Good mathematical skills and ability to understand payment histories, arrear and deficiency calculations.
- Ability to learn and understand leasing contracts, in order to successfully enforce them when collecting the delinquent accounts.
- Able to achieve exceptional results over the phone while maintaining high ethical standards and compliance to all policies and legislation.
- Handle confrontational or stressful interactions, efficiently always de-escalate complaints while treating customers with integrity-requires strong problem
- solving skills.
- Follow company policy and processes and work within all provincial and federal guidelines.
- Ability to multitask and successfully perform in high-pace environment.
- Flexible and supportive to take on other tasks as Management may request.

**Requirements**:

- 3-5 years collections experience
- Post-secondary education
- Good English and French oral and written skills
- Strong computer skills and ability to learn new software systems.
- Proficiency in Excel and word
- Ability to multitask and successfully perform in high-pace environment.

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