Call Centre Collections Agent

2 weeks ago

Toronto, Canada ACTION COLLECTIONS AND RECEIVABLES MANAGEMENT Full time

**Join One of Canada’s Fastest-Growing Collection Agencies**

At ACRM, **we believe in hiring people who are motivated, confident, and ready to succeed**.

If you're someone who enjoys fast-paced environments, goal-driven work, and meaningful conversations — we’d love to work with you.

Action Collections & Receivables Management (ACRM) is growing rapidly — and we’re hiring **Call Centre Collections Agents** to join our in-office team in **Scarborough (Victoria Park & Steeles area)**.

We work with major **banks, telecom providers, leasing firms, utilities**, and **government clients** to manage overdue accounts while maintaining professional, respectful communication with customers.

**Key Responsibilities - Collections & Call Centre Support**:

- Make **outbound calls** to customers regarding past-due balances
- Handle **inbound calls** with professionalism and clarity
- **Negotiate payment plans** and settlement arrangements
- Explain account details and available options
- Record call outcomes and notes accurately in the system
- Meet and exceed daily and weekly performance targets

**What Makes a Great Call Centre Collections Agent**:

- Experience in **collections, customer service, or call centres** is an asset
- Excellent **English communication skills** (verbal and written)
- Confident handling objections and navigating difficult conversations
- Goal-driven and able to work independently and as part of a team
- Reliable, focused, and detail-oriented
- Must pass a **criminal background check**

**No collections experience? No problem — if you have the right attitude and a willingness to learn, we provide full training.**

**What We Offer**:

- Competitive hourly wage**:$17.20 - $19.00**, depending on experience
- Monthly **commission + performance bonuses**:

- **Paid vacation**:

- Professional, **in-office work environment**:

- **Team-focused culture and casual dress code**:

- Convenient location at **716 Gordon Baker Road, Scarborough, ON**

**Work Schedule**:

- **Option 1**: Monday to Friday - 12:30 PM to 9:00 PM
- **Option 2**: Monday to Friday - 3:00 PM to 11:00 PM
- **Alternating Saturdays**: 10:00 AM to 6:30 PM
- _Full-time, in-person availability is required_
- )

**Location**:
Work from our professional call centre located at:
**716 Gordon Baker Road, Scarborough, ON** (near Victoria Park & Steeles)

**Job Types**: Full-time, Permanent

Pay: $17.20-$19.00 per hour

**Benefits**:

- Casual dress
- On-site parking
- Paid time off

Work Location: In person

  • Call Centre Agent

    2 weeks ago

    Toronto, Canada St. Michael's Hospital Full time

    Unity Health Toronto, comprised of Providence Healthcare, St. Joseph’s Health Centre and St. Michael’s Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary...

  • Call Centre Agent

    2 weeks ago

    Toronto, Canada Porter Airlines Inc. Full time

    Job Summary: Are you a skilled communicator with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment where problem-solving and empathy are key? If so, we have an amazing opportunity for you! Join our team as a Work-From-Home Call Centre Agent in the dynamic airline industry. As a Call Centre Agent, you will play a...

  • Call Centre Agent

    5 days ago

    Toronto, Canada St. Michael's Hospital Full time

    The St Michael’s Hospital (SMH) Call Centre provides 24x7 operations answering internal locating calls as well as external callers’ inquiries. The Call Centre Agent is responsible for effectively and efficiently handling internal and external telephone calls, patient inquiries and emergency calls in order to directly contribute to the professional and...

  • Call Centre Agent

    5 days ago

    Toronto, Canada St. Michael's Hospital Full time

    The St Michael’s Hospital (SMH) Call Centre provides 24x7 operations answering internal locating calls as well as external callers’ inquiries. The Call Centre Agent is responsible for effectively and efficiently handling internal and external telephone calls, patient inquiries and emergency calls in order to directly contribute to the professional and...

  • Call Centre Agent

    2 weeks ago

    Toronto, Canada Chairman's Brands Full time

    Call Centre Requires Full & Part Time Call Centre Agent(s) to: Provide courteous, prompt, and professional service to customers over the phone with the goal of resolving customer questions and concerns during the first contact. Work with other customer service representatives in a team-oriented environment. Follow up with customers to identify and support...

  • Call Centre Agent

    2 weeks ago

    Toronto, Canada Padra Clinic Full time

    **Company Overview**: Padra Clinic, a renowned cosmetic clinic specializing in hair transplantation and aesthetic procedures, is committed to delivering exceptional care and outstanding results for our clients. As we continue to grow and expand our services, we seek a dedicated and professional Call Center Agent to join our team. This vital role involves...

  • Call Centre Agent

    5 days ago

    Toronto, Ontario, Canada St. Michael's Hospital - Unity Health Toronto Full time

    The St Michael's Hospital (SMH) Call Centre provides 24x7 operations answering internal locating calls as well as external callers' inquiries. The Call Centre Agent is responsible for effectively and efficiently handling internal and external telephone calls, patient inquiries and emergency calls in order to directly contribute to the professional and...

  • Call Centre Agent

    2 weeks ago

    Toronto, Canada Porter Airlines Inc. Full time

    Job Summary: We are seeking highly motivated and enthusiastic Call Centre Agents to join our Porter team. This is a fully remote/working from home role (in Canada) and you will be responsible for handling inbound calls, answering customer inquiries, resolving complaints, and providing excellent customer service to our clients. As a Call Centre Agent, you...

  • Call Centre Agent

    4 days ago

    Toronto, Canada Padra Clinic Full time

    **Company Overview**: Padra Clinic, a renowned cosmetic clinic specializing in hair transplantation and aesthetic procedures, is committed to delivering exceptional care and outstanding results for our clients. As we continue to grow and expand our services, we seek a dedicated and professional Call Center Agent to join our team. This vital role involves...

  • Bdc/call Centre Agent

    2 weeks ago

    Toronto, Canada Gyro Group Full time

    Gyro Group is currently seeking a dedicated **Call Centre Agent(BDC) **to become a valuable part of our team! The **Call Centre Agent** acts as the primary point of contact and representative for our dealers in the Toronto area. They act as a connection point between the customer and the sales department, taking charge of inbound business opportunities and...