Bilingual Collections Officer

**LOCATION: Toronto Hybrid**

**Who we are**

Moneris was created as a joint investment between RBC and BMO Bank of Montreal (including Harris Bank) in December 2000. By maintaining the tradition of security and strength of our parent banks, today we are Canada's #1 processor, and one of North America's largest.

We are re-imagining commerce and shaping the future of FinTech. To do that, we empower our teams to redefine what's possible, enable them with the right tools and resources, and support them every step of the way.

Connect. Impact. Grow. Join one of Canada's top employers and make your mark at Moneris.

**What you'll do**

The Collections Officer recovers monies owed against independent business (I.B.) and National Accounts Merchants uncollectible, processed transactions for all card plans and Interac debit services.
- Completing account risk analysis write-offs
- Reconciling all accounts assigned, 3rd Party, lost/stolen, supporting file details and provide reporting Participate in the team recovery effort against all outstanding collection items
- Terminating merchant processing facilities when the risk level is been deemed unacceptable
- Reviewing and analyzing all collection items to minimize loss and exposure
- Establishing payment arrangements through effective negotiation skills, processing all incoming payments
- Work shift: 10:00am-6:00pm (Monday-Friday)

**What you bring**

**Must-have experience, knowledge, skills & abilities**
- Post-secondary education in a business or related discipline.
- Minimum 2 years commercial/retail collections or credit underwriting experience in managing multiple priorities and deadlines
- Bilingual French/English verbal and written communication skills are required for the role
- Demonstrated experience with the following; collection service models, industry recovery strategies; Visa or MasterCard Chargeback; Debit Interac regulations; Issuer and Association

**What you get**
- The chance to be part of one of Canada’s top employers and leader in FinTech
- Competitive pay and annual bonus program based on individual performance and productivity
- Emphasis on Wellness - Meeting Free Fridays (MF2), company-wide holiday closure, just to name a few
- RRSP matching & defined contribution pension plan
- Flexible benefits package starting from day 1
- Thrive in a Hybrid or Remote Model - including a tech peripheral rebate
- Extensive learning & development programs and resources - plus unlimited free access to LinkedIn Learning and Udemy courses
- Lots of opportunities to advance your career - 30% of Moneris' roles are filled internally
- EAP (Employee Assistance Program), Educational Assistance and Recognition Program
- Employee perk program with incredible discounts for over 2,400 vendors
- Get involved in one or many of our Moneris Committees and Employee Resource Groups - Inclusive Workplace Council (IWC), Black Employee Network, just to name a few

**Who you'll work with**

Our Enterprise Risk Management (ERM) department is made up of three main functions: Credit Risk Management (Underwriting and Collections), Fraud Management, ERM (including Business Continuity Management, 3rd Party Management and Financial Control). Together, our mission is to drive enterprise value creation and preservation activities by effectively building world class risk management frameworks and culture. Enabling this mission is a clear tone from the top, automation and agility, data driven decision making, risk awareness and education across the organization and by having strong talent.

**À propos de Moneris**

Moneris a été fondée en tant que coentreprise par RBC et BMO Banque de Montréal (y compris Banque Harris) en décembre 2000. En véhiculant les valeurs traditionnelles de sécurité et de résilience de nos banques mères, nous sommes aujourd’hui le principal acquéreur de transactions au Canada, et l’un des principaux en Amérique du Nord.

Nous réinventons le commerce et nous jouons un rôle important dans l’avenir de la technologie financière (FinTech). Pour ce faire, nous encourageons nos équipes à repenser ce qui est possible, en leur fournissant les bons outils et les bonnes ressources ainsi qu’en les appuyant à chaque étape.

Relation. Incidence. Croissance. Travaillez à Moneris, l’un des meilleurs employeurs au Canada, et laissez votre marque.

**Vos responsabilités**:
Le ou la chef du recouvrement perçoit les sommes dues et liées aux transactions irrécouvrables qui ont été traitées pour toutes les marques de cartes et tous les services de débit _Interac_ des entreprises indépendantes et des comptes nationaux.
- Effectuer des radiations d’analyse du risque lié au compte
- Rapprocher tous les comptes attribués, rediriger les tiers, facturer les pertes et les vols, fournir les détails de document à l’appui et produire des rapports, ainsi que participer aux efforts de recouvrements de l’équipe à éliminer les demandes de recou