Collections Officer

2 weeks ago

Toronto, Canada ContactPoint 360 Full time

**Join our CP360 Family, today**

**Who We Are:
**At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.

**Our Purpose**:
Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients’ customers into loyal advocates for life.

**Who are we looking for?**
- Individual that thrives in a fast-paced and growth-oriented contact center environment
- Highly customer focused, willingness to assist customers with professional attitude
- Individual who possesses excellent communication, negotiation, and bridging skills
- Decision-making skills and ability to troubleshoot issues with customers
- Has a high level of grit to overcome challenges and obstacles with the team
- Is a strong team-player, bringing in a high level of enthusiasm and energy
- Post-secondary school education or equivalent - Above the age of 18
- Fluent in English and active listening skills
- Data entry, good knowledge of MS Outlook and MS Excel
- Ability to pass a background check with a valid Government ID
- You will be part of a flexible work structure

**This campaign requires you to provide your own web camera, wired headset and hardwired internet at home. The equipment will be provided by the company where you are to pick up from our office located at **1880 O'Connor Dr, North York, ON M4A 1W9 **the week before you start.

**How We Value Our Team Members**:

- A paid learning and development training program
- Medical and Dental Insurance
- Paid Vacation Time
- Referral Bonuses

**Start your amazing career with CP360 today**

**Follow us on**:
LinkedIn: ContactPoint 360
Facebook: ContactPoint 360
Instagram: ContactPoint 360
Twitter: ContactPoint 360

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